Experienced in team leadership and effective project and program management for organizational success. Dedicated to delivering high-quality results and fostering a collaborative and motivated work environment.
Overview
22
22
years of professional experience
3
3
years of post-secondary education
3
3
Certificates
Work History
Area Manager II
Amazon
08.2024 - Current
Improved overall efficiency by identifying areas in need of improvement and implementing necessary changes.
Coordinated with various departments to facilitate smooth communication, enhancing operational effectiveness.
Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
Continuously improved operational procedures through ongoing evaluation of existing practices, incorporating feedback from team members and adopting industry best practices.
Operations Manager
Insitu, Inc. Boeing
09.2017 - 12.2023
Contract Account Manager for 15+ foreign and domestic customers/sites responsible for budget, staffing, and performance management
Product support manager responsible for scheduling, coordinating, and deploying 30 direct reports to customer contracts
Identified, managed, and mitigated program risks to direct leadership through debriefs and regular program meetings
Communicated and coordinated effectively with cross functional stakeholders to ensure alignment and achieve program objectives
Standards and Evaluation Specialist
Insitu, Inc. Boeing
09.2016 - 09.2017
UAS Operator Evaluator and Instructor responsible for taking calls from the Operation Action Center to assist during In-Flight Emergencies at forward deployed sites
Conducted numerous reviews of telemetry of flight mishap packages from deployed sites for causal factors and lessons learned
Revised, implemented, and maintained standard operating procedures to ensure compliance and safety among company owned and operated sites
Deployed Operations UAS Instructor
Chipton Ross
01.2016 - 09.2016
Delivered classroom academics and simulator events to foreign and domestic customers/students
Conducted simulator events, practical exercises, and live flight evaluations to meet company personnel qualification standards
Maintenance and Operator instructor responsible for safety of students and company assets
Field Service Representative
Insitu, Inc. Boeing
09.2008 - 09.2015
Deployed 7+ years in support of customers as a Site Lead/manager, Maintenance Chief, Mission Coordinator, and UAS operator
Provided customer facing on-site technical and operational support for sustainment of forward deployed X200/X300 unmanned aerial systems
Served as a liaison between customers, engineering, program managers, and management to address technical inquiries, feedback, and customer requirements
Aviation Warfare Systems Operator
United States Navy
11.2002 - 11.2008
Operated multiple mission critical sensors and payloads totaling over 1,600 flight hours aboard the P3C Orion as a Naval Aircrewman
70+ missions in support of Operation Iraqi Freedom and Operation Enduring Freedom, awarded 3 Navy Air Medals