Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
18
18
years of professional experience
Work History
General Manager
Truck Maintenance, Inc.
01.2020 - Current
Developed and implemented strategies to increase sales and profitability.
Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Implemented operational strategies and effectively built customer and employee loyalty.
Introduced new methods, practices, and systems to reduce turnaround time.
Formulated policies and procedures to streamline operations.
Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
Shop Manager
Truck Maintenance, Inc.
01.2010 - 01.2020
Managed inventory control, cash control, and store opening and closing procedures.
Maintained safe working environment by enforcing adherence to safety and security protocols.
Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
Created employee schedules to align coverage with forecasted demands.
Established and optimized schedules to keep coverage and service in line with forecasted demands.
Trained and guided team members to maintain high productivity and performance metrics.
Diesel Technician
Truck Maintenance, Inc.
01.2006 - 01.2010
Troubleshot systems, traced problems and diagnosed root causes.
Performed vehicle lubrication and DOT safety inspections.
Completed required documentation such as work-completed reports, timesheets and quality assessments via handwritten forms or business system input screens.
Removed components and completed repairs or installed new replacements.
Applied documented procedures and policies to complete complex repairs and identify and prepare required parts and tools.
Performed preventive maintenance on diesel engines, preventing malfunctions.
Education
Associate of Applied Science - Diesel And Truck Service Management
Lincoln Technical Institute
Indianapolis, IN
12.2005
Skills
Staff Supervision
Workflow Planning
Operations Oversight
Project Management
Employee Development
Process Improvements
Team Player
Timeline
General Manager
Truck Maintenance, Inc.
01.2020 - Current
Shop Manager
Truck Maintenance, Inc.
01.2010 - 01.2020
Diesel Technician
Truck Maintenance, Inc.
01.2006 - 01.2010
Associate of Applied Science - Diesel And Truck Service Management
Lincoln Technical Institute
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