Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Nathalia Da Silva

Mont Vernon,NH

Summary

Organized and motivated young professional eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Call Center Representative

Avante USA
Salem, NH
10.2023 - Current
  • Responsible for managing incoming and outgoing customer calls and utilizing company policies to schedule payment arrangements and settle payment disputes.
  • Perform follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
  • Keep records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Collect deposits or payments and arranged for billing.

Teacher Assistant

YMCA Of Greater Indianapolis
Merrimack, NH
02.2022 - 05.2024
  • Managed crafts and other hands-on activities to engage kids and promote development.
  • Collaborated with other staff members to ensure that all safety protocols were followed at all times.
  • Kept class space organized, clean and learning-focused for optimal student development.
  • Instructed and assisted children in eating, toileting, and resting to help develop healthy personal habits.
  • Monitored children's behavior, providing guidance and direction when necessary.

Education

Bachelor of Science - Architecture

Norwich University
Northfield, VT
05-2026

Seminar - Ethics

University of New Orleans
New Orleans, LA
06-2022

Summer Design Academy - Architecture

Norwich University
Northfield, VT
07-2021

Seminar - Psychology

Nashua Community College
Nashua, NH
06-2021

Skills

  • Payment Processing
  • Call Control
  • Customer Service
  • Answering Questions
  • Call Center Operations
  • Call Documentation Skills
  • Problem-Solving Skills
  • Customer Communications

Certification

  • FDCPA Training

Languages

English
Native/ Bilingual
Portuguese
Native/ Bilingual
Spanish
Limited

Timeline

Call Center Representative

Avante USA
10.2023 - Current

Teacher Assistant

YMCA Of Greater Indianapolis
02.2022 - 05.2024

Bachelor of Science - Architecture

Norwich University

Seminar - Ethics

University of New Orleans

Summer Design Academy - Architecture

Norwich University

Seminar - Psychology

Nashua Community College

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Nathalia Da Silva