Nathalia Da Silva
Mont Vernon,NH
Summary
Organized and motivated young professional eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Call Center Representative
Avante USA
Salem, NH
10.2023 - Current
- Responsible for managing incoming and outgoing customer calls and utilizing company policies to schedule payment arrangements and settle payment disputes.
- Perform follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
- Keep records of customer interactions or transactions, thoroughly recording details of inquiries.
- Collect deposits or payments and arranged for billing.
Teacher Assistant
YMCA Of Greater Indianapolis
Merrimack, NH
02.2022 - 05.2024
- Managed crafts and other hands-on activities to engage kids and promote development.
- Collaborated with other staff members to ensure that all safety protocols were followed at all times.
- Kept class space organized, clean and learning-focused for optimal student development.
- Instructed and assisted children in eating, toileting, and resting to help develop healthy personal habits.
- Monitored children's behavior, providing guidance and direction when necessary.
Education
Bachelor of Science - Architecture
Norwich University
Northfield, VT05-2026
Seminar - Ethics
University of New Orleans
New Orleans, LA06-2022
Summer Design Academy - Architecture
Norwich University
Northfield, VT07-2021
Seminar - Psychology
Nashua Community College
Nashua, NH06-2021
Skills
- Payment Processing
- Call Control
- Customer Service
- Answering Questions
- Call Center Operations
- Call Documentation Skills
- Problem-Solving Skills
- Customer Communications
Certification
- FDCPA Training
Languages
English
Native/ Bilingual
Portuguese
Native/ Bilingual
Spanish
Limited
Timeline
Call Center Representative
Avante USA
10.2023 - Current
Teacher Assistant
YMCA Of Greater Indianapolis
02.2022 - 05.2024
Bachelor of Science - Architecture
Norwich University
Seminar - Ethics
University of New Orleans
Summer Design Academy - Architecture
Norwich University
Seminar - Psychology
Nashua Community College
- FDCPA Training
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