Nathalia Esparza
Yountville,CA
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage business objectives, membership accounts, and sales and team development. History of thriving in team-oriented environments. Committed to motivating clients and resolving their concerns, ensuring a positive and engaging experience.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Manager
Anytime Fitness
Nampa, Idaho
02.2023 - 07.2025
- Managed daily operations and ensured smooth facility functioning.
- Assisted members with fitness inquiries and provided support for their goals.
- Monitored member attendance and engagement to improve service delivery.
- Analyzed business performance data and forecasted business results for upper management.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Maintained cleanliness and organization of gym equipment and facilities.
- Created monthly reports for senior management summarizing operational performance metrics.
Personal Trainer
Anytime Fitness
Nampa, Idaho
02.2023 - 07.2025
- Developed personalized fitness programs tailored to individual client goals.
- Provided nutritional guidance to support clients' fitness objectives and health goals.
- Scheduled appointments with clients and communicated effectively with them via phone or email.
- Built and continually expanded knowledge and expertise on latest fitness trends and programs and kept class content fresh and interesting.
- Motivated clients through positive reinforcement and consistent encouragement during sessions.
- Maintained records of client's performance data such as weight loss, muscle gain.
- Researched new training methods, trends, and equipment to stay up-to-date on industry standards.
- Performed administrative duties such as billing customers or ordering supplies as needed.
- Inspected equipment regularly to ensure it is safe and functioning properly.
Personal Trainer
Crunch Fitness
Nampa, Idaho
01.2020 - 07.2022
Chief Instructor
Full Spectrum Martial Arts
Fairfield, California
01.2014 - 01.2019
- Developed and implemented lesson plans for various martial arts disciplines.
- Organized and led training sessions for instructors and assistant coaches.
- Evaluated student progress through assessments and provided constructive feedback.
- Monitored and ran two separate locations.
- Served as a mentor to athletes of all ages.
- Performed first aid for minor injuries during training.
- Enforced rules about the dojo and training gear use for the safety and enjoyment of all students.
- Cleaned and maintained the dojo and its training gear as needed.
- Took inventory and collected monthly payments for group and one-on-one sessions.
Education
Associate of Science - Natural Science And Mathematics
Napa Valley College
Napa, CA12-2016
Skills
- Operations management
- Performance analysis
- Fitness program development
- Coaching and mentoring
- Customer complaint resolution
- Inventory management
- Sales techniques
- Staff management
- Client/customer relationship management
- Documentation and reporting
- Work prioritization
Languages
Spanish
Native/ Bilingual
Accomplishments
- Black Belt in Jiu-Jitsu
- 2023 Anytime Fitness Customer Service
Certification
- ISSA
- CPR and AED
References
References available upon request.
Timeline
Manager
Anytime Fitness
02.2023 - 07.2025
Personal Trainer
Anytime Fitness
02.2023 - 07.2025
Personal Trainer
Crunch Fitness
01.2020 - 07.2022
Chief Instructor
Full Spectrum Martial Arts
01.2014 - 01.2019
Associate of Science - Natural Science And Mathematics
Napa Valley College
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