Nathalia Mendoza
Midland,TX
Summary
Versatile and dynamic professional with a proven track record in customer service and problem-solving, honed across roles at Dillards Department Store, Oldham Orthodontics, and Tru Lite Learning Center. Excelled in multitasking and teamwork, significantly enhancing client satisfaction and operational efficiency. Skilled in cash handling and fostering strong relationships, I consistently exceed goals through strategic planning and effective communication.
Overview
1
1
Certification
Work History
Sales Associate
Dillards Department Store
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Office Receptionist
Oldham Orthodontics
- Demonstrated strong multitasking skills by handling multiple phone lines while assisting walk-in clients simultaneously.
- Consistently provided exceptional customer service by addressing inquiries professionally and resolving issues efficiently.
- Increased office productivity by maintaining inventory of essential supplies and placing orders when needed.
- Contributed to a welcoming office environment through consistent upkeep of reception area cleanliness and organization.
- Improved client relations with friendly and professional in-person greetings, ensuring a positive first impression of the company.
- Answered phone promptly and directed incoming calls to correct offices.
Daycare Teacher
Tru Lite Learning Center
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Developed strong relationships with parents through regular communication about their child''s progress and needs.
- Assisted in preparation of meals and snacks to provide children with proper nutrition.
- Oversaw daily transitions between various activities such as snack time, outdoor playtime, naptime ensuring smooth operation of daily schedule.
- Improved classroom management by implementing clear expectations, consistent routines, and age-appropriate rewards systems.
Education
Viola Coleman High School
Midland, TX05.2023
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Excellent people skills
- Goal oriented
- Cash handling
- Money handling
- Stocking and receiving
- Client service
Certification
Microsoft specialist
Microsoft Excel specialist
Timeline
Sales Associate
Dillards Department Store
Office Receptionist
Oldham Orthodontics
Daycare Teacher
Tru Lite Learning Center
Viola Coleman High School