Nathalie Dessalines
Pooler,GA
Summary
Proven track record in enhancing customer satisfaction and streamlining front office operations at Home2 Suites by Hilton Hotel. Excelled in customer service and time management, significantly improving office workflow and guest experience. Demonstrated strong problem-solving skills and initiative, ensuring efficient scheduling and administrative excellence.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
Home2 Suites by Hilton Hotel
Richmond Hill, GA
04.2024 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Completed data entry and filing to keep records updated for easy retrieval.
- Completed all tasks in compliance with company policies and procedures.
Sales Associate
Bealls Outlet
Savannah, GA
10.2023 - 04.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Front Desk Receptionist
Fusion Fitness And Dance
Orlando, FL
03.2020 - 09.2022
- Organized, maintained and updated information in computer databases.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Handled assignments independently with good judgement and critical thinking skills.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Collected Type payments, processed transactions and updated relevant records.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Scheduled office meetings and client appointments for staff teams.
Private Nanny
Bamboo
Orlando, FL
05.2021 - 08.2022
- Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
- Oversaw household duties such as light housekeeping tasks or running errands when required.
- Played games, worked on puzzles, and read books to young children.
- Prepared healthy, age-appropriate snacks and meals.
- Built positive and nurturing environments to support child social and emotional growth.
- Established clear expectations for behavior, setting boundaries to create a respectful atmosphere within the home.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Led indoor and outdoor activities to entertain and occupy children.
- Enhanced children''s emotional well-being by providing consistent and nurturing care.
- Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
- Conducted regular safety checks and maintained a clean, hazard-free environment for the children at all times.
- Adapted caregiving approaches based on individual needs of each child to provide personalized support.
- Assisted children with homework assignments and special projects across different subjects.
- Collaborated with parents to establish effective bedtime routines, resulting in improved sleep patterns for the children.
- Assisted with homework and school projects, fostering a love for learning in the children.
Education
Diploma -
Seminole High School
Sanford, FL05.2020
Skills
- Customer Service
- Time Management
- Listening Skills
- Cash Handling
- Telephone Etiquette
- Problem-solving skills
- Team Collaboration
- Scheduling
- Appointment Scheduling
- Verbal and written communication
- Administrative Skills
- Oral and writing communication
- Front Office Management
- Initiative-taking
Languages
French
Limited Working
Timeline
Front Desk Receptionist
Home2 Suites by Hilton Hotel
04.2024 - Current
Sales Associate
Bealls Outlet
10.2023 - 04.2024
Private Nanny
Bamboo
05.2021 - 08.2022
Front Desk Receptionist
Fusion Fitness And Dance
03.2020 - 09.2022
Diploma -
Seminole High School