NATHALI DIAZ
New York,NY
Summary
Dedicated and detail-oriented professional with a strong foundation in data management, schedule coordination, and healthcare support. Proficient in problem-solving and bilingual in Spanish. Eager to apply research, management, and patient-centered skills to excel as a Research Coordinator.
Overview
8
8
years of professional experience
Work History
Outreach Administrative Assistant- MICHC Department
Urban Health Plan
03.2021 - Current
- Collaborate with program director to manage budgets, procure supplies, and assist in report preparation.
- Address inquiries from community members, providing information and referrals to relevant community organizations.
- Work closely with operations team to plan and execute departmental programs.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
Patient Services Representative OB/GYN
Urban Health Plan
11.2018 - 03.2021
- Assisted patients with insurance billing, resolving payment issues, and documenting information.
- Managed incoming calls, resolved patient inquiries, and referred calls to appropriate departments.
- Explained insurance coverage and medical care costs to patients, ensuring clarity and compliance with HIPAA regulations.
Administrative Assistant
Isabella Geriatric Center
08.2016 - 06.2018
- Aggregated and prepared documentation and reports for office meetings, distribution, and filing
- Greeted numerous visitors, including VIPs, vendors and interview candidates
- Answered telephone inquiries from clients, vendors and public
- Answered and managed incoming and outgoing calls while recording accurate messages
- Prepared documents, reports and presentations using advanced software proficiencies.
Patient Transporter
Isabella Geriatric Center
06.2016 - 08.2016
- Transports patients by assisting patients in and out of taxis, ambulances, cars
- Moving patients to and from special service and treatment areas; using wheelchairs or moveable beds
- Comforts patients and their families by offering support and encouragement; being Punctual and attentive to procedure schedules; demonstrating caring and cultural sensitivity.
Adult Day Care Counselor
STAR SENIOR CENTER
06.2015 - 08.2015
- Responded to customer requests via telephone and email
- Kept facility stocked with necessary supplies, equipment and instruments
- Facilitated games and other activities to engage seniors
- Maintained all confidential personnel files, licensing and CPR compliance records.
Education
Bachelor of Arts - Spanish
City College of New York
New York, NY06.2022
Associate of Science - Biology
Borough of Manhattan Community College of the City University of New York
New York, NY01.2019
Skills
- Bilingual in Spanish
- Data entry
- Motivated team player
- Customer service-oriented
- Skilled problem solver
- Goal-oriented
- Report Analysis
Timeline
Outreach Administrative Assistant- MICHC Department
Urban Health Plan
03.2021 - Current
Patient Services Representative OB/GYN
Urban Health Plan
11.2018 - 03.2021
Administrative Assistant
Isabella Geriatric Center
08.2016 - 06.2018
Patient Transporter
Isabella Geriatric Center
06.2016 - 08.2016
Adult Day Care Counselor
STAR SENIOR CENTER
06.2015 - 08.2015
Bachelor of Arts - Spanish
City College of New York
Associate of Science - Biology
Borough of Manhattan Community College of the City University of New York
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