Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Nathalie Martin

Youngsville,United States

Summary

An Accounts Receivable Specialist, Appeal Support Representative, and Lead Passenger Service Agent with over two decades of experience, demonstrating a forward-thinking approach in optimizing operational efficiency and mastering ERP systems. This professional harnesses a blend of problem-solving, decision-making, and leadership skills to drive innovative logistics solutions and implement strategic organizational improvements. With a commitment to leveraging technology and banking expertise, poised to contribute significantly to future organizational success.

Overview

16
16
years of professional experience

Work History

Accounts Receivable Specialist

Cintas
04.2021 - Current
  • Managed accounts receivable functions, ensuring timely debt recovery
  • Regularly updated customer account information, maintaining accurate data
  • Established strong customer relationships, promoting positive payment culture
  • Investigated account discrepancies, ensuring accurate billing
  • Negotiated payment plans, addressing customer concerns and queries
  • Managed receivables, negotiated payments, and enhanced customer relationships, achieving 98% on-time billing accuracy
  • Streamlined account tracking, improved payment times through meticulous discrepancy analysis
  • Implemented new briefing setup, ensuring 98% success rate for on-time flight departures
  • Resolved complex billing issues, maintaining accurate accounts and fostering customer trust
  • Provided critical support for account recovery, establishing reliable payment solutions for clients
  • Optimized billing processes, reducing errors by 20% through detailed analysis and system enhancements.

Medical Billing Coordinator/Financial Counselor

Acadiana Women's Health Group
08.2011 - 07.2021
  • Processed medical claims, communicated professionally and effectively with customers and provided accurate information
  • Obtained authorizations for managed care and Medicaid
  • Cleaned up backlog of incorrectly posted payments and remittances for insurance clients, taking initiative to research and reconcile simple to complex issues and ensuring compliance
  • Increased income from unpaid claims 15% by researching and resolving claim issues
  • Streamlined claims processing, ensuring accuracy & compliance, leading to a 15% rise in recovered funds
  • Resolved complex insurance payment issues, directly boosting income from unpaid claims by 15%
  • Eliminated backlog of payment errors through meticulous research and reconciliation
  • Facilitated patient financial counseling, improving customer understanding and satisfaction
  • Pioneered effective communication strategies with customers, enhancing information accuracy and service.
  • Maintained detailed knowledge of various payer requirements, facilitating smoother interactions between healthcare providers and insurance companies during claims processing efforts.
  • Assisted in staff training initiatives to develop a knowledgeable team capable of handling complex billing situations effectively.
  • Coordinated with clinical teams to ensure proper documentation was received for accurate coding and claim submissions, reducing delays in reimbursements.
  • Optimized cash flow management by accurately forecasting monthly collections based on historical trends and current payer mix.
  • Reduced claim denials and rejections by conducting thorough audits and addressing discrepancies prior to submission.
  • Effectively resolved disputes regarding coverage eligibility or claim denials through professional communication with patients and insurance representatives alike.

Appeal Support Representative

Castle Biosciences
03.2017 - 04.2021
  • Reviewed and process medical policies, grievances, and denials of medical claims
  • Managed approximately 30 incoming calls, emails and faxes per day from customers.'
  • Review each complaint and denial, contact customers to gather details of their case, document process as it moves through system, provided report regarding case statistics, and prepare for appeal hearings
  • Analyze policy connected with claim to determine company liability
  • Document for final case determination
  • Managed claim denial appeals, ensuring meticulous documentation and policy analysis
  • Streamlined appeal process, reducing case resolution time by efficiently handling grievances
  • Introduced systematic approach to track and report case statistics, enhancing transparency
  • Provided empathetic customer support, gathering case details for fair review and appeal
  • Evaluated medical policies against claims to accurately determine company's liability
  • Efficiently managed appeal processes, cutting resolution times by enhancing grievance handling.

Lead Passenger Service Agent

Delta Global Staffing
06.2017 - 03.2020
  • Served as second line of supervision for Agents at counter and gate
  • Efficiently managed customer complaints regarding tickets and baggage handling by offering solutions while delivering exemplary customer service
  • Efficiently assigned task to employees steering flight schedule while performing directions to passenger service agents performing airline check-ins and gate functions
  • Facilitated passenger services supervision in implementing company programs
  • Pioneered new briefing setup, achieving 98% on-time flight departure rate
  • Mastered customer service, resolving ticket and baggage issues, enhancing passenger satisfaction
  • Streamlined check-in and gate processes, boosting efficiency and agent performance
  • Acted as key support in agent supervision, fostering team excellence in passenger service
  • Optimized flight schedules and agent assignments to ensure punctual departures
  • Boosted team efficiency, ensuring 98% on-time flight departures and enhancing passenger satisfaction.

Patient Service Representative

Our Lady of Lourdes
08.2008 - 07.2011
  • Performed clerical functions as part of care team supporting identified group of physicians and patients
  • Greeted/registered and checked in patients upon arrival in courteous and respectful manner
  • Verified insurance and collected co-payments
  • Demonstrated excellent customer service skills in all interactions
  • Assisted members of care team by processing all forms, business messages, and referrals
  • Performed variety of clerical duties including filing, mailing, logging, copying, retrieving information, faxing, and operating standard office equipment
  • Streamlined patient intake process, improving efficiency and patient satisfaction
  • Enhanced team productivity by effectively managing patient documents and information
  • Provided empathetic support to patients, ensuring comforting experience
  • Implemented new filing system, reducing retrieval time by 30
  • Eagerly took on additional responsibilities, contributing to improved clinic operations.

Education

Associate's degree in Business -

Delgado Community College
New Orleans, LA
05.1992

Skills

  • Sales
  • Accounts Receivable
  • QuickBooks
  • ICD-10
  • Microsoft Office
  • Accounts Payable
  • Aging reports analysis
  • Payment posting
  • Account Reconciliation
  • Credit and collections
  • Investigative research
  • Collections
  • Claims Processing
  • Data Entry

References

  • Ashley Menard, Cintas, (337)351-0502
  • Dr. Cawthorne, Ochsner Lafayette, (318)469-6245

Timeline

Accounts Receivable Specialist

Cintas
04.2021 - Current

Lead Passenger Service Agent

Delta Global Staffing
06.2017 - 03.2020

Appeal Support Representative

Castle Biosciences
03.2017 - 04.2021

Medical Billing Coordinator/Financial Counselor

Acadiana Women's Health Group
08.2011 - 07.2021

Patient Service Representative

Our Lady of Lourdes
08.2008 - 07.2011

Associate's degree in Business -

Delgado Community College

Similar Profiles

CREATE PROFILE
Nathalie Martin