Nathalie Mejia
Springfield,MA
Summary
Energetic, offering wealth of experience in interacting with office staff and patients. Hardworking, educated and willing to go extra mile to complete tasks. My goal is to obtain a position where I can utilize my skills to become a great asset within a company.
Overview
12
12
years of professional experience
Work History
Call Center Representative
Cyberthink.inc
Amherst, MA
04.2023 - 05.2024
- Identify customer needs and expectations.
- Responsible for promptly and accurately addressing customer inquiries using various systems and resources (computer systems, published materials, and websites)
- Serve as primary contact for inbound customer issues. Escalate more technical product-related issues to the proper Product Support department.
- Track and document inbound support requests using established Customer Relationship Management (CRM) system and ensure proper notation of customer problems or issues. Update customer information and ensure accurate entry of contact information.
- Maintain quality service by following established policies and procedures.
- Ensure proper security procedures are followed on all customer interactions.
Dental Receptionist
Northgate Dental
02.2022 - 10.2022
- Answered phone calls, scheduled, rescheduled and cancelled appointments for dental patients.
- Helped patients complete necessary medical forms and documentation.
- Greeted visitors and patients to determine needs, check appointments and direct accordingly.
- Prepared insurance claim forms, explained benefits and outlined pricing details for procedures and services.
- Organized patient files and streamlined operations to improve efficiency.
Service Delivery Coordinator
Balise Honda
West Springfield, MA
01.2018 - 02.2019
- Prepare vehicles upon customer purchase
- Ensure that vehicle was detailed, registered, inspected and accessories were installed accordingly
- Deliver vehicles and provide customer with tutorial of features
- Scheduled deliveries, monitored progress and communicated updates to customers
- Inspect merchandise for damage and accuracy against order documents
- Entered shipping information into computer system and estimated freight and postal rates.
Store Manager
Claire's Boutique
12.2014 - 07.2017
- Oversee deposits and handle all cash according to store guidelines
- Maintain adequate inventory control to capitalize on customer shopping experience
- Provide outstanding customer service
- Obtain daily sale goals
- Trained employees
- Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
Caregiver/Patient Companion
Always First Companion Services
07.2012 - 11.2014
- Plan, prepare and serve meals to patients according to prescribed diets
- Accompany clients to doctor's offices
- Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations
- Kept patients mentally alert by entertaining, conversing and reading aloud to patients
- Documented vitals, behaviors and medications in client medical records
- Recognized and reported abnormalities and/or changes in patients health status to case manager
- Identified needs and coordinated plans for daily living.
Education
High School Diploma -
Holyoke High School
Holyoke, MA06.2012
Skills
- Bilingual- English & Spanish
- Business Leadership
- Positive and Friendly
- High-Volume Environments
- Performance Monitoring and Evaluation
Timeline
Call Center Representative
Cyberthink.inc
04.2023 - 05.2024
Dental Receptionist
Northgate Dental
02.2022 - 10.2022
Service Delivery Coordinator
Balise Honda
01.2018 - 02.2019
Store Manager
Claire's Boutique
12.2014 - 07.2017
Caregiver/Patient Companion
Always First Companion Services
07.2012 - 11.2014
High School Diploma -
Holyoke High School