Nathalie Mourra
Miami Lakes,FL
Summary
Highly experienced and dynamic paralegal professional with over 15 years of specialized expertise in Paralegal Studies, focusing on Family Law and First Party Plaintiff Insurance. Possesses extensive knowledge of Florida family law, court processes, and legal documentation, with a proven track record of excellence in autonomous roles. Demonstrates strong initiative and commitment to delivering high-quality work within deadlines. Skilled in strategic management, customer service, administrative support, and marketing, with refined organizational, communication, and leadership capabilities to optimize productivity, quality, and client satisfaction. Holds a Notary commission in Florida and is fluent in English and Spanish, with the ability to adapt to new technologies and responsibilities while managing a significant caseload with excellence and efficiency. Adept at thriving in high-stress, high-pressure environments and situations involving constant change and ambiguity.
Overview
22
22
years of professional experience
Work History
PARALEGAL
Simon Schindler & Sandberg LLP
02.2020 - Current
- Trained 5 new employees on company policies and legal standards, resulting in a 25% increase in team efficiency.
- Assisted attorneys in preparing for over 20 trials, leading to successful outcomes and client satisfaction in 90% of cases.
- Maintained up-to-date knowledge of legal developments by participating in over 10 continuing education programs and industry events.
- Managed scheduling of court calendars and deadlines for over 50 cases, maintaining a smooth flow of firm operations and a 95% on-time success rate.
- Reduced attorney workload by drafting over 50 routine legal documents, such as pleadings, motions, and affidavits.
- Enhanced case efficiency by organizing and maintaining legal documents, files, and correspondence for over 100 cases.
- Assisted counsel in preparing answers, documentation, and information for over 20 discovery requests.
- Edited and proofread over 50 legal documents to verify accuracy, resulting in a 99% accuracy rate.
- Liaised with other paralegals and legal staff to complete common tasks on schedule, resulting in a 25% increase in team productivity.
- Collaborated with cross-functional teams for effective case management and resolution, resulting in a 90% success rate.
- Collaborated effectively with legal team members, fostering a positive work environment and increasing efficiency by 20%.
- Reduced case backlog by efficiently prioritizing and organizing diverse paralegal tasks, resulting in a 30% reduction in case backlog.
PARALEGAL/CLAIM ADMINISTRATOR/LEGAL ASSISTANT/ SOFTWARE- ADMINISTRATOR
Marin Eljaiek, Lopez, Martinez
09.2019 - 02.2020
PARALEGAL/CLAIM ADMINISTRATOR/LEGAL ASSISTANT/SOFTWARE -ADMINISTRATOR
RAMIREZ ENRIQUEZ PLLC
01.2018 - 09.2019
SETTLEMENTS MANAGER/CLAIM ADMINISTRATOR/LEGAL ASSISTANT/ ADMINISTRATION MANAGER
LITIGATION AND RECOVERY LAW CENTER
06.2015 - 01.2018
- Initiation of the Litigation Process: Interview clients to gather pertinent case information, complete questionnaires and forms, and establish case files
- Drafting and Preparation: Prepare legal correspondence and forms for litigation, including Discovery, Motions, and Trial Binders
- Calendar Management: Schedule hearings, depositions, mediations, meetings, and trials to ensure effective case progression
- Legal Systems Proficiency: Expertise in E-Filing, E-Courtesy, CMC, Court Map, Pacer, Federal Filing System, and LSOP for court submissions
- Case Review and Communication: Regularly review case files, consult with attorneys, and provide case status updates to clients
- Conduct case audits as necessary
- Contacts clients, witnesses, court reporters, interpreters, claims personnel, and others to confirm scheduled appearances as instructed by assigned attorney
- Document and Database Management: Develop and maintain a tickler system, client database, and master court dockets and calendars
- Perform database entry, merge templates, and analyze reports
- Mortgage Disbursements: Coordinate the execution of releases and collaborate with mortgage entities to facilitate disbursements related to litigation
- Transcription Services: Produce accurate transcriptions of legal documents as required.
SCHOOL/ATTENDANCE MANAGER/EXECUTIVE ADMINISTRATION
SAN ANTONIO SCHOOL FOR INQUIRY AND CREATIVITY
11.2014 - 05.2015
- Assist the manager in organizing, planning and implementing strategy
- Supervise and motivate staff
- Monitor operating costs, budgets and resources
- Communicate with clients and evaluate their needs and specifications by handling all communications
- Create reports, analyze and interpret data
- Drive the occasional recruitment process and the training and development of current colleagues
- Secure adherence to company’s policies and guidelines
- Coordinate operations and ensure schedules and objectives are met
- Manage all payment invoices accordingly
- Manage invoice payments and expenditures
- Also using QuickBooks.
- Accomplished multiple tasks within established timeframes.
OFFICE MANAGER/IMMIGRATION PARALEGAL/ADMINISTRATIVE ASSISTANT
LAW OFFICE OF BOBBY MALDONADO AND DAVID CASTILLO
01.2011 - 05.2015
- Assist with initial client interview to obtain relevant case information
- Assist attorney with determining case issues and planning case strategy
- Investigate, compile and digest facts of the case: Arrange for an outside interpreter if necessary
- Locate, obtain, and preserve client documentation
- Review and organize client documentation
- Analyze and summarize all data
- Prepare appropriate forms regarding client matters before the Departments of Homeland Security, State, Justice and Labor
- Draft correspondence to clients, courts, attorneys, etc
- Coordinate with client to assemble documentation, complete questionnaires and forms, review case status, etc
- Develop, maintain and administer tickler system, database, master dockets and calendars
- Review file on a regular basis, consult with attorney and prepare regular status reports to client
- Preparing forms and submissions to court for Cancellations of Removal, Bonds, and Adjustments of Status for Individual Hearings and Master Hearings.
CALL CENTER MANAGEMENT AND ADMINISTRATIVE ASSISTANT
OPK TELEMARKETING
01.2003 - 01.2010
Education
B.S., Paralegal Studies -
Kaplan University
OnlineNational Notary Association
Chatsworth, CALegal Research and Writing, Introduction to Law and Ethics, Criminal Law and Procedure, Interviewing and Investigation, Immigration Law, Advanced Research and Writing Private Investigation and Law Enforcement, The Preliminary Investigation, Characteristics of a Good Investigator -
Center For Advanced Legal Studies
Human Relations, Ethics and Protocol, MS Office, Computer Skills, Executive Bilingual Secretary -
Institute Luiz Munoz Rivera
Internal Quality Auditor ISO9000, Industrial Psychology, Textual Translations in Spanish -
Verizon Servicios de Información Dominicana (Dominican Republic)
Management Skills, Contact Center Professional Certification, Call Center Performance Objectives and Measuring Results, Call Center Manager Training & Certification, Call Center and Workforce Recruiting/Screening/Hiring, Call Center and Workforce Management Certification, Customer Satisfaction and Loyalty Research -
Stream International
High Impact Communication, Call Center Quality Assurance, Communication and Negotiation Skills, Solving Call Center Employee Performance Problems -
Other Professional Training
ONLINESkills
Legal Document Preparation
- Draft, schedule, and file legal documents, including Motions, Pleadings, Subpoenas, Depositions, Mediations, and Trial documents, ensuring accuracy and timeliness
Manage cases from opening to closing, including invoices, time entries, data analysis, research, and docketing, utilizing organizational skills to meet deadlines
Software Proficiency
- Utilize legal software systems, including CLIO, Practice Panther, Relativity, Aderant Total Office, and Microsoft 365, to streamline case management and documentation
Document Handling
- Transcribe and summarize discovery responses with precision and attention to detail, ensuring quality and efficiency
Calendar and Schedule Management
- Calendar and schedule hearings, trials, inspections, and manage timelines to meet deadlines, coordinating with attorneys and clients
Language Proficiency
- Fluent in English and Spanish, enabling effective communication with diverse clients and colleagues
Communication Skills and Legal Assistance
- Handle inbound and outbound calls professionally and effectively, providing exceptional client service and support Provide comprehensive legal support and assist attorneys with various tasks, including research, document preparation, and case analysis
Transcription
- Type 75 WPM with strong listening and terminology skills (medical, legal, financial), ensuring accurate and efficient transcription services
Additional Skills
- Conduct legal research using Westlaw and LexisNexis, Florida Law Weekly, etc
- Proficient in MS Office, including Word, Excel, and PowerPoint, AI
- Excellent client communication and relationship-building skills
- Experience with document filing and management
- Familiarity with court filing procedures, Civil and Federal
- Discovery management and organization
Languages
Spanish
Native or Bilingual
Timeline
PARALEGAL
Simon Schindler & Sandberg LLP
02.2020 - Current
PARALEGAL/CLAIM ADMINISTRATOR/LEGAL ASSISTANT/ SOFTWARE- ADMINISTRATOR
Marin Eljaiek, Lopez, Martinez
09.2019 - 02.2020
PARALEGAL/CLAIM ADMINISTRATOR/LEGAL ASSISTANT/SOFTWARE -ADMINISTRATOR
RAMIREZ ENRIQUEZ PLLC
01.2018 - 09.2019
SETTLEMENTS MANAGER/CLAIM ADMINISTRATOR/LEGAL ASSISTANT/ ADMINISTRATION MANAGER
LITIGATION AND RECOVERY LAW CENTER
06.2015 - 01.2018
SCHOOL/ATTENDANCE MANAGER/EXECUTIVE ADMINISTRATION
SAN ANTONIO SCHOOL FOR INQUIRY AND CREATIVITY
11.2014 - 05.2015
OFFICE MANAGER/IMMIGRATION PARALEGAL/ADMINISTRATIVE ASSISTANT
LAW OFFICE OF BOBBY MALDONADO AND DAVID CASTILLO
01.2011 - 05.2015
CALL CENTER MANAGEMENT AND ADMINISTRATIVE ASSISTANT
OPK TELEMARKETING
01.2003 - 01.2010
B.S., Paralegal Studies -
Kaplan University
National Notary Association
Legal Research and Writing, Introduction to Law and Ethics, Criminal Law and Procedure, Interviewing and Investigation, Immigration Law, Advanced Research and Writing Private Investigation and Law Enforcement, The Preliminary Investigation, Characteristics of a Good Investigator -
Center For Advanced Legal Studies
Human Relations, Ethics and Protocol, MS Office, Computer Skills, Executive Bilingual Secretary -
Institute Luiz Munoz Rivera
Internal Quality Auditor ISO9000, Industrial Psychology, Textual Translations in Spanish -
Verizon Servicios de Información Dominicana (Dominican Republic)
Management Skills, Contact Center Professional Certification, Call Center Performance Objectives and Measuring Results, Call Center Manager Training & Certification, Call Center and Workforce Recruiting/Screening/Hiring, Call Center and Workforce Management Certification, Customer Satisfaction and Loyalty Research -
Stream International
High Impact Communication, Call Center Quality Assurance, Communication and Negotiation Skills, Solving Call Center Employee Performance Problems -
Other Professional Training
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