Nathalie Choy Reyes
Newhall,CA
Summary
Highly experienced Sales associate known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sales Associate
Lowe’s
2022.04 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
Fulfillment
Priority Pak
2021.06 - 2021.10
- Proved successful working within tight deadlines and a fast-paced environment.
- Resolved problems of missing merchandise, delivery cancellations, and incomplete deliveries.
- Received positive feedback from supervisors for consistently meeting or exceeding packing quotas.
- Performed technical duties such as creating labels and printed order receipts/invoice.
- Performed warehouse duties such as using a pallet jack, packaging merchandise for delivery and updated database.
Customer Service Cashier
Rositas Pet Store
2019.02 - 2019.07
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Education
Bachelor of Science - Criminal Justice
California State University Dominguez Hills
Carson, CA05.2025
High School Diploma -
Palmdale Highschool
Palmdale, CA06.2019
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Goal-Oriented
- Multi-tasking strength
- Listening Skills
Accomplishments
- Awarded “Employee of the Month” in 2022.
- Completed first degree black belt in 2016.
- Award of Academic Achievement and Leadership 2019
- First Aid and CPR certified in 2018
Certification
Certificate from The National Future Physicians From Boston, Massachusetts- 2016
Certified Forklift Driver- 2023
Certified Order Picker - 2023
Certified Reach Fork Driver- 2023
Certified as a Fingerprint examiner in the Latent print section from California State University, Los Angeles. Expected To Certify: September, 2024
Additional Information
I was an instructor at Yin's Tae Kwon Do from 2017-2018. After five years of training in martial arts, I was awarded my first degree black belt including several awards, metals and trophies from tournaments, belt testing, and demo teams.
I was a peer mentor at Amino Leadership Charter High school, Inglewood, CA From February 2020-March 2020. I collected information on different topics such as drugs and alcohol abuse, and to my knowledge, I provided freshmen students educational lectures that can enhance them to make better choices. I collaborated with peer mentoring program members to devise new methods to generate interest and participation. In addition, I encouraged academic achievement and provided positive and educational experience for students.
Languages
American Sign Language
Elementary
Spanish
Native or Bilingual
Timeline
Sales Associate
Lowe’s
2022.04 - Current
Fulfillment
Priority Pak
2021.06 - 2021.10
Customer Service Cashier
Rositas Pet Store
2019.02 - 2019.07
Bachelor of Science - Criminal Justice
California State University Dominguez Hills
High School Diploma -
Palmdale Highschool
Certificate from The National Future Physicians From Boston, Massachusetts- 2016
Certified Forklift Driver- 2023
Certified Order Picker - 2023
Certified Reach Fork Driver- 2023
Certified as a Fingerprint examiner in the Latent print section from California State University, Los Angeles. Expected To Certify: September, 2024
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