Nathalie Sauvoux

• Selected to participate in the Supervisor Bench Training program.
• Part of the 1st EVOLVE 2024 Graduating Class
• Mentor
• Part of the Supervisor's Engagement Team.
• Participated in giving coaching opportunities where needed.
• Coordinated with patients and healthcare professionals to meet patient needs.
• Scheduled patient appointments over the phone, maximizing productivity.
• Instructed patients on policies and required actions for different types of appointments and procedures.
• Answered patients' questions and fielded complaints to resolve issues.
• Provided customer service by answering patient questions and addressing concerns.
• Adhered to HIPAA regulations when handling confidential patient information.
• Shining Star winner 4 times
• Conversion rate for New patients at 80% for inbound
• Mastered Inbound/Outbound Role.

OUTBOUND PRISM TEAM -February 2024

• Part of the recapture team to make a 2nd chance at a 1st impression.
• Conversion rate of at least 75%.
• Mentor

• Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
• Developed effective scheduling processes to achieve production objectives.
• Eliminated process discrepancies, implementing continuous improvements for scheduling procedures.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
• Handled payment processing and provided customers with receipts and proper bills and change.
• Increased customer satisfaction ratings 95% by effectively answering questions, suggesting effective solutions and resolving issues quickly.

• Led a team of 13 employees in the dental office, which then expanded to an additional location, where I was able to lead a team of 6 more employees.
• Held daily team meetings to go over production/ expectations for the day
• Handled the interview/hiring process. Also, handled any disciplinary actions, verbal/written/termination process
• Reviewed monthly 1:1 with employees to go over productivity/goals/expectations
• Implemented inventory controls and standard ordering procedures to decrease overhead expenses
• Scheduled front end/clinical to meet needs of business and keep team productive
• Oversaw accounts payable and accounts receivable functions and interactions with vendors
• Handled clerical work, fielded customer inquiries, and resolved equipment issues without assistance to keep burden off senior management
• Helped senior management develop clear policies and procedures for clerical staff and office operations
• Provided postoperative instructions prescribed by dentist
• OSHA and CPR Trained