Nathalie Victorero
Homestead,FL
Summary
Energetic bottle server known for high productivity and efficiency in task completion. Possess specialized skills in customer service, sales techniques, and inventory management. Excel in communication, teamwork, and adaptability, leveraging these soft skills to enhance guest experiences and achieve operational goals. While also being highly motivated and committed medical assistant with a proven history of superior performance at individual, team and organizational levels. Strong ability to multitask and prioritize workloads with little or no supervision. Detail oriented. Looking to bring a medical background and team building skills to a deadline-driven environment.
Overview
10
10
years of professional experience
Work History
Bottle Service
Playpen
Homestead, FL
07.2023 - 08.2024
- Efficiently handled cash transactions and accurately processed payments using POS system
- Resolved customer complaints promptly and effectively to maintain high levels of satisfaction
- Provided exceptional customer service by promptly greeting and seating guests, ensuring a positive experience
- Worked collaboratively with team members to provide efficient service during peak hours
On Call/ Birth Assistant
Holistic South Pregnancy & Birth Center, LLC
Miami, FL
07.2021 - 07.2023
- Newborn care
- Handling labor and delivery
- Postnatal examinations
- Birth assistant role
- Education and preparation for new parents
- Examining and monitoring pregnant women
- Overall health evaluation
- Provide labor support
- Providing preconception and prenatal care
- Taking vital signs
Bottle Service
Bobby Trap On The River
Miami, FL
06.2021 - 12.2022
- Book reservations for regular clients
- Greet guest upon arrival to section, collect payment for table minimum, and ensure payment information is correct and preauthorized before bringing out anything.
- Prepare glassware, garnish, and bottle presentation prior to taking it out to the guest.
- Interact with customers and make sure they are happy.
- Prepare drinks for clients.
- Promote and upsell certain products.
General Manager/Sales Manager
Miami Sleeve Center
Doral, FL
05.2020 - 05.2022
- Consistently provided professional, friendly and engaging service
- Managing a team of medical assistants and doctors.
- Handling correspondence, billing, and bookkeeping.
- Scheduling surgeries with hospitals & following up post op.
- Ensure compliance with current healthcare regulations, medical laws and high ethical standards
- Assessing patients needs and requirements in order to sell surgery package
Medical Assistant
Elite Gynecology Miami
Miami, FL
02.2019 - 05.2020
- Using computer applications.
- Answering telephones.
- Welcoming patients.
- Updating and filing patient medical records.
- Coding and filling out insurance forms.
- Scheduling appointments.
- Administering vaccines and drawing blood.
- Handling correspondence, billing, and bookkeeping.
Restaurant Server
Winghouse Bar & Grill
Doral, FL
03.2016 - 03.2018
- Consistently provided professional, friendly and engaging service.
- Stocked and maintained cleanliness of stations.
- Carried out supervisory responsibilities in accordance with company policies and applicable laws.
- Effectively listened to, understood and clarified guest concerns and issues.
- Handled money, balanced tills, processed credit card payment batches and prepared bank deposits.
Receptionist
B.A.B.Y Nail Bar
Miami, FL
11.2015 - 04.2016
- Answered telephone inquiries from clients, vendors and the public.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors a positive impression of the company.
- Corresponded with clients through email, telephone or postal mail.
Assistant Manager
Super Nails & Spa
Miami, FL
01.2015 - 11.2015
- Interacted with customers as they entered the store to determine what their needs were.
- Immediately addressed problems with customers to promote quick and successful resolution.
- Built relationships with customers to increase likelihood of repeat business.
Education
Florida Career College - Miami
Miami, FL01-2018
High School Diploma -
G Holmes Braddock Senior High
Miami, FL01-2015
Skills
- Bilingual- English & Spanish
- Proficient in medical terminology
- Proficient in EKG and Phlebotomy
- Clinical back & front office
- OSHA certified/HIPAA certified
- CCMA certified/CPR certified
Timeline
Bottle Service
Playpen
07.2023 - 08.2024
On Call/ Birth Assistant
Holistic South Pregnancy & Birth Center, LLC
07.2021 - 07.2023
Bottle Service
Bobby Trap On The River
06.2021 - 12.2022
General Manager/Sales Manager
Miami Sleeve Center
05.2020 - 05.2022
Medical Assistant
Elite Gynecology Miami
02.2019 - 05.2020
Restaurant Server
Winghouse Bar & Grill
03.2016 - 03.2018
Receptionist
B.A.B.Y Nail Bar
11.2015 - 04.2016
Assistant Manager
Super Nails & Spa
01.2015 - 11.2015
Florida Career College - Miami
High School Diploma -
G Holmes Braddock Senior High
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