Nathalin Amaya
Jersey City,NJ
Summary
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Retail Associate
The TJX Companies, Inc.
09.2023 - Current
- Delivered high-quality customer service in a fast-paced retail environment.
- Handled returns, exchanges, and payment processing with professionalism and accuracy.
- Provided excellent customer service, addressing inquiries and resolving issues swiftly.
Peer Leader, Educational Opportunity Fund Program
Montclair State University
06.2025 - 07.2025
- Managed time efficiently while balancing multiple responsibilities as both a Peer Leader and full-time student.
- Guided students in navigating campus resources, academic support, and community life.
- Established a strong rapport with fellow students through consistent communication, empathy, and understanding, fostering trust within the peer community.
- Enhanced peer collaboration by organizing team-building activities and fostering positive group dynamics.
Banquet Server
Way To Go Staffing
03.2022 - 04.2024
- Collaborated with team members and kitchen/bar staff for efficient food and drink service.
- Maintained a high level of professionalism in high-pressure, formal event settings.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
Education
Bachelor of Arts - Social Media & Public Relations
Montclair State University
Montclair, NJ05.2028
Skills
- Event Coordination and Student Engagement
- Customer Service and Communication
- Team Collaboration and Leadership
- Time Management and Conflict Resolution
- Canva, Social Media Tools
- Positive and engaging demeanor
- Reliability and punctuality
Certification
- Mental Health First Aid
National Council for Mental Wellbeing
Credential ID: 263554704 | Issued: 2025-08 | Expires: 2028-08
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Peer Leader, Educational Opportunity Fund Program
Montclair State University
06.2025 - 07.2025
Retail Associate
The TJX Companies, Inc.
09.2023 - Current
Banquet Server
Way To Go Staffing
03.2022 - 04.2024
Bachelor of Arts - Social Media & Public Relations
Montclair State University
HIGHLIGHTS
- Over 4 years of experience in customer-facing and leadership roles
- Demonstrated commitment to student engagement and support
- Passionate about fostering inclusive and empowering environments
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