Nathaly Castrejon
Las Vegas
Summary
Communicative professional with several years of experience maintaining high level of hospitality, professionalism, and business etiquette. Attentive individual committed to thoroughly listening to guest requests or concerns and addressing with prompt responses. Dependable and punctual collaborator commended for consistently arriving to work prepared and on time.
Overview
3
3
years of professional experience
Work History
Front Desk Agent
Renaissance Hotel
Las Vegas
08.2023 - Current
- Address the concerns of each guest.
- Address the concerns of business clients.
- Make guests feel at home.
- Handle complaints and address concerns.
- Provide timely service.
- Enjoy serving others.
- Recorded guest comments or complaints, escalating to management for immediate resolution.
- Inputted guest information into computer system accurately and securely.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Scanning Documents
Hostess
Max’s Restaurant
Las Vegas
12.2021 - 12.2022
- Monitored customer satisfaction levels throughout their meal experience.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Assigned patrons to suitable tables according to server rotation.
- Handled cash payments and reconciled daily transactions
- Demonstrated strong interpersonal skills when interacting with customers.
Education
High School Diploma -
East Career & Technical Academy
Las Vegas, NV05-2023
Skills
- Guest relations
- Reservation management
- Front desk operations
- Cash handling
- Customer service
- Problem solving
- Time management
- Service orientation
- Phone and email etiquette
- Teamwork and collaboration
- Concierge services
- Bilingual- Spanish
- Computer Skills
Languages
English
Professional
Spanish
Professional
Timeline
Front Desk Agent
Renaissance Hotel
08.2023 - Current
Hostess
Max’s Restaurant
12.2021 - 12.2022
High School Diploma -
East Career & Technical Academy