Nathaly Descalzo
Mooresville,NC
Summary
Customer service professional prepared for assisting customers in paint department. Proven track record of providing valuable guidance and ensuring customer satisfaction. Known for fostering team collaboration and adapting to changing needs. Exceptional at matching customers with the right products and maintaining positive a positive shopping experience.
Overview
1
1
Language
10
10
years of professional experience
Work History
Customer Service Specialist
Sherwin-Williams Paint Store
Mooresville, NC
06.2025 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Improved customer satisfaction by providing timely support and accurate information.
- Trained new team members on systems and product for customer interactions.
Apparel Hanger
Goodwill
Cornelius, NC
04.2023 - 05.2025
- Inspected items for quality assurance prior to display, maintaining high standards of merchandise presentation.
- Collaborated with team members to streamline hanging operations, enhancing workflow efficiency.
- Organized and sorted donations for efficient processing and display.
Concierge
Cadence Huntersville
Huntersville, NC
05.2022 - 09.2023
- Delivered exceptional customer service by promptly addressing guest inquiries and requests.
- Coordinated transportation arrangements, enhancing guest convenience and satisfaction.
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
Wholesale product specialist
Sherwin Williams
Cornelius, NC
03.2018 - 12.2020
- Delivered product knowledge training sessions for sales staff, enhancing customer engagement and satisfaction.
- Developed promotional materials and product documentation to support sales efforts and enhance brand visibility.
- Supported sales representatives during client meetings by providing expert knowledge on specific features or functionalities of the given product line.
Sales Associate
Sally’s Beauty Supply
Huntersville, NC
07.2016 - 06.2018
- Maintained organized inventory through regular stock checks and restocking efforts.
- Analyzed sales trends to identify opportunities for promotional events and inventory management improvements.
Education
Diploma -
William A. Hough High School
Cornelius, NC06.2014
Skills
- Product knowledge
- Effective communication
- Customer service
- Sales support
- Price quotes
- Staff training
- Good communication skills
LANGUAGES
Spanish, English
Timeline
Customer Service Specialist
Sherwin-Williams Paint Store
06.2025 - Current
Apparel Hanger
Goodwill
04.2023 - 05.2025
Concierge
Cadence Huntersville
05.2022 - 09.2023
Wholesale product specialist
Sherwin Williams
03.2018 - 12.2020
Sales Associate
Sally’s Beauty Supply
07.2016 - 06.2018
Diploma -
William A. Hough High School