Nathaly Esquivel
Ej Beauty Supply
Houston,TX
1
Language
13
years of professional experience
Dynamic customer service professional with proven expertise at Walgreens, excelling in problem resolution and team collaboration. Adept at enhancing customer satisfaction through effective communication and in-depth product knowledge. Consistently achieved positive feedback by resolving complaints and maintaining an organized sales environment, ensuring a seamless shopping experience for all customers.
Work History
Customer Service Associate
8 Years 6 Months- Supported front-end operations by balancing register duties and prioritizing checkout flow.
- Followed store procedures for returns, exchanges, and payment adjustments.
- Collaborated with team members to maintain efficient daily customer service coverage.
- Maintained a high level of product knowledge, providing accurate information to customers.
Cashier
2 Months- Assisted customers with product location, purchases, and basic service inquiries.
- Processed cash, card, and mobile transactions accurately at register.
- Resolved routine customer concerns with professional, courteous communication.
- Restocked merchandise and maintained organized, shoppable sales floor conditions.
- Verified pricing, promotions, and inventory details to reduce service errors.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Line Cook
3 Years 1 Month- Prepared menu items following Chili's recipes, portion standards, and presentation guidelines.
- Operated grills, fryers, and sauté stations to produce consistent orders during high-volume service.
- Monitored food temperatures and storage practices to maintain safety and sanitation standards.
- Coordinated with expo and servers to ensure accurate, timely ticket execution.
- Followed order queues and modified cooking methods to meet special request specifications.
- Cleaned equipment, surfaces, and work areas to maintain kitchen readiness throughout shifts.
- Assisted team members during peak periods to keep service efficient and organized.
Cashier
1 Year 3 Months- Processed customer purchases through point-of-sale system with accurate cash, card, and digital payment handling.
- Assisted shoppers with product questions, store policies, and anime merchandise recommendations.
- Organized checkout area, ensuring receipts, bags, and register supplies remained stocked and accessible.
- Balanced cash drawer and resolved transaction discrepancies with attention to accuracy.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
Customer Service Associate
2 Years 4 Months- Assisted customers with product location, purchases, and basic service inquiries.
- Processed cash, card, and mobile transactions accurately at register.
- Resolved routine customer concerns with professional, courteous communication.
- Restocked merchandise and maintained organized, shoppable sales floor conditions.
- Verified pricing, promotions, and inventory details to reduce service errors.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
High School Diploma
Skills
Customer service
Customer support
Problem resolution
Team collaboration
Product knowledge
Guest services
Languages
Spanish
Native or Bilingual
Timeline
Cashier
Forever Vapes
2023.06 - 2023.08Read More
Customer Service Associate
Ej Beauty Supply
2018.05 - CurrentRead More
Cashier
Ooples Anime Shop
2016.11 - 2018.02Read More
Line Cook
Chilis's Bar and Grill
2016.02 - 2019.03Read More
Customer Service Associate
Walgreens
2013.08 - 2015.12Read More
Dwight Eisenhower
High School Diploma
Read More