Nathaly Hernandez
The Bronx
Summary
Dedicated server with exceptional customer service skills. Proven ability to enhance guest satisfaction and drive repeat visits through effective communication and teamwork.
Overview
6
6
years of professional experience
Work History
Server
The Bronx Public
The Bronx, NY
08.2020 - 09.2025
- Delivered exceptional customer service in high-volume environment, enhancing guest satisfaction and repeat visits.
- Collaborated with kitchen staff to ensure timely food preparation and accurate order fulfillment.
- Trained new team members on menu offerings and service protocols, improving onboarding efficiency.
Barista
Cafeteria
The Bronx, NY
04.2019 - 03.2020
- Prepared specialty coffee beverages according to standardized recipes, ensuring consistency and quality.
- Managed inventory levels, restocking supplies as needed to support daily operations.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Education
No Degree - Radiology
New York City College of Technology
Brooklyn, NY06.2023
High School Diploma -
International School For Liberal Arts
The Bronx, NY06.2019
Skills
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Table bussing
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Server
The Bronx Public
08.2020 - 09.2025
Barista
Cafeteria
04.2019 - 03.2020
No Degree - Radiology
New York City College of Technology
High School Diploma -
International School For Liberal Arts