Nathaly Nunez
San Diego,United States
Summary
Adept at balancing exceptional customer service with sales expertise, I significantly enhanced guest satisfaction and repeat business at Mariscos El Viejon. Skilled in cash handling and fluent bilingualism, I thrive in high-pressure environments, always prioritizing guest relations and safety. My proactive approach and strong work ethic have consistently improved team efficiency and customer experiences.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server
Mariscos El Viejon
San Diego, CA
02.2024 - 03.2025
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Served food and beverages promptly with focused attention to customer needs.
Sales Associate
Victoria Secret
San Diego, CA
03.2024 - 12.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
Restaurant Hostess
San Diego Mission Bay Ressort
12.2023 - 11.2024
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Promoted repeat business through engaging conversations with guests, remembering preferences, and personalizing their experiences.
Housekeeper
Go Clean - Commercial Cleaning Solutions
10.2022 - 12.2023
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
- Maintained safety standards by promptly addressing spills and potential hazards in high-traffic areas.
Food Server
Casa Guadalajar
08.2021 - 10.2022
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
- Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
- Enhanced customer satisfaction by providing efficient and friendly food service.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Education
High School Diploma -
University City High School
San Diego, CA05.2019
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Sales expertise
- Food safety practices
- Fluent bilingualism
- Relationship building
- Guest relations
Certification
Cust
- Certified Professional in Food Safety (CP-FS) - National Environmental Health Association.
- Food Handler Certificate (FHC) - American National Standards Institute (ANSI).
- OSHA Certified
- CPR/AED Certification
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Sales Associate
Victoria Secret
03.2024 - 12.2024
Server
Mariscos El Viejon
02.2024 - 03.2025
Restaurant Hostess
San Diego Mission Bay Ressort
12.2023 - 11.2024
Housekeeper
Go Clean - Commercial Cleaning Solutions
10.2022 - 12.2023
Food Server
Casa Guadalajar
08.2021 - 10.2022
High School Diploma -
University City High School