Nathan Apker
Lake Orion,MI
Summary
Supported customer service operations by assisting in team coordination to improve service delivery.,Organized break schedules for cashiers to maintain adequate staffing during busy periods.,Aided in service desk management and conflict resolution to enhance customer satisfaction.,Instructed staff on operational procedures to create a team-oriented atmosphere focused on customer support.
Overview
8
8
years of professional experience
Work History
Digital Lead
Meijer
Lake Orion, MI
04.2025 - Current
- Help lead the day-to-day operations of the Digital Pickup department.
- Ensure customer pickup orders are completed accurately and on time.
- Support and supervise team members in both the Digital Pickup and Service departments.
- Assign tasks and help maintain productivity throughout the day.
- Assist with coordinating staff and achieving service department goals.
- Resolve escalated customer concerns quickly and professionally.
- Partner with store leadership to improve department performance and meet key metrics.
- Handle cash management, including opening and closing cash drawers.
- Support cashiers by managing cash drawers and cash transactions during shifts.
- Promote efficient operations while providing excellent customer service
Cashier
Meijer
08.2020 - 04.2025
- Processed customer transactions efficiently.
- Assisted in training new cashiers on register operations and customer service protocols.
- Maintained accurate cash drawers.
- Improved customer satisfaction by providing prompt and courteous service.
Courtesy Clerk
Meijer
11.2018 - 08.2020
- Maintained cleanliness of the store property.
- Helped assist on pushing carts outside.
Education
Bachelor of Science - Information Technology
Purdue University Global
Associate of Arts -
Oakland Community College
Bloomfield Hills, MI08.2025
High School Diploma -
Jefferson High School
Newport, MI05.2021
Skills
- Assisted customers with inquiries and resolved issues promptly
- Supported team members in achieving daily operational goals
- Processed transactions efficiently as a cashier
- Managed service desk operations to enhance customer satisfaction
- Facilitated conflict resolution among team members to maintain a positive work environment
- Trained staff on best practices for customer service
- Communicated effectively with customers and team members
- Organized tasks to maximize time efficiency
- Provided assistance to customers in a friendly and helpful manner
Timeline
Digital Lead
Meijer
04.2025 - Current
Cashier
Meijer
08.2020 - 04.2025
Courtesy Clerk
Meijer
11.2018 - 08.2020
High School Diploma -
Jefferson High School
Bachelor of Science - Information Technology
Purdue University Global
Associate of Arts -
Oakland Community College