Nathan Baugh
Gainesville,United States
Summary
Dynamic professional with extensive experience at Amazon and XPO Logistics, excelling in account management and logistics operations. Proven ability to enhance customer satisfaction and drive revenue growth through strategic relationship building and process improvements. Skilled in inventory management and fostering teamwork, ensuring efficient order fulfillment and operational excellence.
Overview
13
13
years of professional experience
Work History
Sales and Account Manager
CBT
Oakwood, GA
06.2013 - 04.2024
- Developed and maintained relationships with key clients to drive sales growth.
- Conducted market analysis to identify new business opportunities and trends.
- Collaborated with cross-functional teams to ensure alignment on client needs and expectations.
- Managed contract negotiations and pricing discussions to maximize profitability for clients.
- Delivered presentations and product demonstrations to prospective clients, enhancing engagement.
- Monitored account performance metrics, ensuring consistent service quality and satisfaction.
- Trained junior staff on best practices in client management and sales strategies.
- Implemented feedback mechanisms to gather insights for continuous improvement in service delivery.
- Maintained high standards of customer service by answering pricing, availability, use and credit questions accurately.
- Utilized strong analytical skills to track sales performance, making adjustments as needed to meet targets.
- Consulted with clients after sales and contract signings to resolve problems and provide ongoing support.
- Anticipated clients' needs by staying in touch on regular basis.
- Negotiated contracts with favorable terms for both the company and clients, driving mutual success.
- Developed a reputation as a trusted advisor among clients by demonstrating exceptional knowledge of productsservices.
Warehouse Associate
Amazon
Pendergrass, GA
01.2025 - 01.2026
- Operated forklifts and pallet jacks to safely transport goods within warehouse.
- Maintained accurate inventory records using handheld scanning devices.
- Assisted in loading and unloading shipments, ensuring timely processing of orders.
- Collaborated with team members to optimize workflow and improve efficiency.
National Account Manager
XPO Logistics
Oakwood, GA
01.2024 - 06.2024
- Developed and maintained relationships with key national accounts to enhance customer satisfaction.
- Executed strategic sales initiatives to drive revenue growth across assigned territories.
- Collaborated with cross-functional teams to streamline logistics operations and improve service delivery.
- Analyzed market trends and competitor activities to identify new business opportunities for clients.
- Managed contract negotiations, ensuring alignment with company objectives and customer needs.
- Provided training and support to junior account managers, fostering skill development within the team.
- Implemented process improvements that enhanced operational efficiency in account management workflows.
- Delivered regular performance reports to stakeholders, highlighting achievements and areas for improvement.
- Built strong relationships with key decision-makers at the executive level within national accounts organizations.
- Developed strategic relationships with key national accounts to drive revenue growth.
- Analyzed market trends and customer feedback to refine service offerings.
- Collaborated with cross-functional teams to ensure seamless account management.
Education
High School Diploma -
Johnson High School
Oakwood06-1997
Skills
- Shipping and receiving
- Shipping and receiving operations
- Logistics management
- Logistics oversight
- Logistics analysis
- Transportation management
- Documentation
- Transportation management systems
- Performance metrics monitoring
- Route optimization
- Fleet dispatch
- Vendor relationship management
- Domestic freight management
- Safety standards
- Carrier negotiations
Timeline
Warehouse Associate
Amazon
01.2025 - 01.2026
National Account Manager
XPO Logistics
01.2024 - 06.2024
Sales and Account Manager
CBT
06.2013 - 04.2024
High School Diploma -
Johnson High School