Nathan Delfs
Denver,CO
Summary
Assistant Kitchen Manager/Line cook with positive attitude and desire to deliver exceptional dining experience. Focused on setting high expectations and raising service standards. Keen to expand customer base through careful oversight and novel promotional methods. Seeking Kitchen manager or Lead opportunities to expand skills while facilitating company growth.
Overview
12
12
years of professional experience
Work History
Manager
Shake Shack
Cherry Creek
04.2021 - 06.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
Assistant Kitchen Manager
Bad Daddy's Burger Bar
Denver, CO
07.2016 - 05.2021
- Oversaw and motivated kitchen staff by establishing goals and maintaining positive moral to help increase productivity and quality.
- Explained goals and expectations required of new hires.
- Utilized various preparation and cooking methods to create menu items in accordance with recipes.
- Kept kitchen equipment properly functioning by following manufacturer's operating instructions and educating staff on proper use.
- Worked in close collaboration with team members to ensure customers received high-quality service and food.
- Promoted safe working conditions by monitoring safety procedures in the kitchen and when using equipment.
- Assisted FOH staff by serving food/beverages and bussing tables.
- Addressed concerns and solved problems to satisfy costumers.
- Maximized team performance by training new employees on proper food handling and restaurant protocols.
- Interviewed, hired and supervised back of house staff.
- Worked with vendors to maintain proper inventory supplies.
- Used learning tools and programs to develop and maintain knowledge of food products, promotions and sales functions.
- Supervised inventory and ordered ingredients to restock freezers, fridges and pantry.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage preparation areas to ensure maximum quality.
- Delegated work to staff, setting priorities and goals.
- Oversaw food preparation, production and presentation according to quality standards.
- Operated grills, fryers, ovens, mixers and broilers to cook items to quality guidelines while still maintaining factory set guidelines.
- Prepared dishes in a fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Chopped, diced and sliced vegetables and fruit in preparation for service.
- Wrapped, dated and labeled food items in storage for safety and freshness, along with cleaning out any outdated/spoiled food to comply with health codes.
Cashier
Regal Cinemas
Denver, CO
11.2014 - 01.2016
- Worked closely with front-end staff to assist customers.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Used suggestive selling techniques to promote add-on sales.
- Processed sales transactions to prevent long customer wait times.
- Trained new team members in cash register operation, stock procedures and customer services.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Learned roles of other departments to provide coverage and keep store operational.
Dishwasher
Bennett BBQ
Arvada, CO
06.2012 - 02.2014
- Removed built-up waste and potential contaminants from waste receptacles, machinery and cooking equipment.
- Swept and mopped floors at end of shift to comply with sanitary regulations.
- Washed and sanitized sinks, trashcans and surfaces to remove excess food waste.
- Restocked main kitchen areas with items from shelves, coolers and freezers.
- Backed up kitchen team members during heavy work periods to maximize team coverage.
- Transported clean dishes and supplies from kitchen to front of house staff for opening shift.
Education
High School Diploma -
Arvada High School
Arvada, CO05.2014
Skills
- Staff Supervision
- Cost Control
- Verbal and Written Communication
- Staff Training and Development
- Vendor Relations
- Food and Beverage Management
- Problem-Solving
- Safe Food Handling
- Multitasking and Organization
- Kitchen Management
- Portioning Understanding
- Monitoring Food Preparation
- Delegating Assignments and Tasks
- Health Code Compliance
Timeline
Manager
Shake Shack
04.2021 - 06.2024
Assistant Kitchen Manager
Bad Daddy's Burger Bar
07.2016 - 05.2021
Cashier
Regal Cinemas
11.2014 - 01.2016
Dishwasher
Bennett BBQ
06.2012 - 02.2014
High School Diploma -
Arvada High School