Nathan epting
schenectady
Summary
Dedicated retail professional with over 8 years of experience in customer service and teamwork. Proficient in training new associates and implementing promotional strategies that boost sales. Aiming to leverage strong interpersonal skills to enhance customer engagement and satisfaction.
Overview
11
11
years of professional experience
Work History
Retail Sales Associate
Glenville Beverage
Glenville, NY
07.2018 - Current
- Enhanced customer satisfaction through personalized service and product recommendations.
- Trained new sales associates on best practices for customer engagement and product knowledge.
- Implemented promotional displays to drive sales during peak seasons and events.
- Managed inventory levels, ensuring prompt restocking of popular beverages and products.
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Kitchen Staff Member
Bombers Burritto Bar
Schenectady, NY
01.2016 - 01.2018
- Prepared ingredients and assembled burritos according to established recipes and quality standards.
- Maintained cleanliness and organization of kitchen stations, adhering to food safety regulations.
- Operated kitchen equipment safely and effectively, ensuring optimal functionality during busy shifts.
- Assisted in inventory management by tracking stock levels and notifying supervisors of shortages.
- Provided exceptional customer service by addressing inquiries and accommodating special requests promptly.
Education
High School Diploma -
Scotia Glenville High School
Glenville, NY06-2011
No Degree - Business Administration And Management
Schenectady County Community College
Schenectady, NYSkills
- POS system operations
- Customer service
- Customer assistance
- Collaboration
- Needs assessment
- Conflict resolution
- Phone etiquette
- Team collaboration
- Teamwork
- Relationship building
- Independent judgment
- Independent Judgment
- Product knowledge
Timeline
Retail Sales Associate
Glenville Beverage
07.2018 - Current
Kitchen Staff Member
Bombers Burritto Bar
01.2016 - 01.2018
No Degree - Business Administration And Management
Schenectady County Community College
High School Diploma -
Scotia Glenville High School