Nathan Gesundheit

• Interacting with patients in person and over the phone to gather and process the patient's information and demographics needed for a certain form prior to the procedure, including financial information, payment sources, computing and collecting patient responsibilities, and ensuring authorization information has been obtained.
• Provide patient appointment reminders and instructions and excellent customer service to all patients, peers, medical center staff, community providers, etc.
• Excels at obtaining patient collection payments and is knowledgeable in obtaining authorizations, CPT codes, and admission status through various means, utilizing portals, and contracting doctor's offices.
• Adaptable to multiple departments and work well with the team to meet productivity goals.
• Skilled in ED, outpatient, infusion, MRI, and day surgery registration and pre-registration.

Assist family members with office tasks such as :

• filling out, filing, and submitting applications.
• Computer work.
• Setting up appointments.

• Familiarity with guest service concepts (welcome, understand, engage, solve, thank) and experience developing a team culture that values guests.
• Ability to engage visitors and handle and resolve difficulties.
• Knowledge of retail business fundamentals such as department sales patterns, inventory control, visitor purchasing behaviors, and pricing promotion strategies.
• Ability to plan daily and weekly assignments for departments in order to promote company ambitions and accomplish service and sales goals.
• Ability to manage a group of hourly workers, including talent evaluation, development, coaching, and hiring.

• Provided superior customer service while assisting customers with their fashion needs.
• Set and achieved personal sales goals that supported the overall store sales goal.
• Actively stocked, replenished, folded, and merchandised to optimize selling opportunities.
• Placed orders and processed products for transfers from other locations.
• Protected the security of cash, inventory, and other company assets at all times.
• Worked as a team to ensure the selling floor, jewelry, counters, register, and stockrooms were maintained to standard.
• Utilized company policies and procedures to assist in loss prevention.