Nathan Guernsey
Akron
Summary
Experienced operations professional skilled in maximizing operational processes and implementing efficiency enhancements. Able to lead cross-functional teams to achieve key performance indicator (KPI) objectives and streamline workflows. Demonstrates a strong aptitude for strategic planning and creative problem-solving, consistently driving continuous improvement and operational excellence.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Operations Manager
Innoplast
07.2024 - Current
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Increased production output by 63% within 3 months of starting by optimizing processes and updating production layout.
- Oversight of Operational P&L driving down costs around unnecessary spending as well as implementation of purchasing practices and processes to increase EBITDA.
Director of Operations
Summers Rubber Company
10.2022 - 06.2024
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity while adhering to strict guidelines to maintain ISO9001:2015 certification.
- Leadership of a +40 member team of varied departments and functional levels across 6 branches spread throughout Ohio.
- Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.
- Identified opportunities for cost reduction and process improvement, implementing changes that resulted in significant savings.
Operations Manager
Veho
04.2022 - 09.2022
- Build a high-performing team of supervisors and associates to deliver an advanced level of quality, speed, and service in all daily activities.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Use data and collaborate with the Regional General Manager to identify and execute process improvements for the operation.
- Champion OSHA compliance and track incidents within markets.
Regional Warehouse Manager
DGI Supply
02.2022 - 04.2022
- Provide leadership to supervisors and production staff across multiple facilities, exceeding business goals, customer service, productivity, and quality metrics.
- Oversee all inventory management activities as needed including cycle counting, bin programs, general inventory maintenance and annual physical inventory counts
- Improved order fulfillment rates through streamlining picking, packing, and shipping procedures.
- Establish and maintain effective relationships with Outside Sales, Operations, Purchasing, Accounting, Integrated Supply and other corporate departments
Warehouse Manager
DGI Supply
12.2021 - 02.2022
- All activities related to the efficient processing of inbound and outbound freight, and maintaining daily operations with timely order processing
- Fostered a positive workplace culture that motivated employees to perform their best while maintaining high morale.
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
Product Operations Manager
It Works! Global
09.2019 - 12.2021
- Product launch and campaign data analysis and metric creation with a focus on sales volume, market share change, and trend analysis utilizing business intelligence data to drive higher performance and quality.
- Presentation of data insights and opportunities to a cross-functional team including executive leadership fostering strategic business direction with our product lines.
- Regular collaboration with multiple teams including Marketing, Business Intelligence, Supply Chain, and Customer Service to ensure alignment of goals and strategic paths to success
- Manage customer feedback on products, marketing campaigns, and promotions to drive and support continuous improvement of the customer experience
US Distribution and Global Inventory Control Manager
It Works! Global
08.2018 - 09.2019
- Communicating and coordinating operational, strategic, and tactical tasks/issues with distribution partners ensuring alignment of responsibilities, dependencies, required resources and timelines
- Daily monitoring of order lifecycle; providing guidance on strategic direction, facilitating communications, and monitoring execution.
- Driving continuous improvement across all areas of responsibility through development and refinement of relationships, processes, tools and resources
- Auditing documentation and procedures to test compliance; issuing corrective actions and effectiveness checks when noncompliance is found
Global Inventory Control Manager
It Works! Global
05.2015 - 08.2018
- Intermediary between global third-party service providers and auditors with a focus on building strong relationships, fostering communication flow, and ensuring adherence to business strategy.
- Lead diverse global team in coordinating the handling of inventory processes with a focus on accuracy for inbound receiving, cycle counting, kitting, and full location traceability.
- Data analytics with KPI/metric creation to identify trends in inventory variances enabling robust root cause analysis.
- Reconciliation of multiple global warehouse management systems within our ERP system (NetSuite) through quantitative analysis.
International Team Leader
It Works! Global
03.2013 - 05.2015
- Leader of international project management team coordinating with multiple in-house stakeholders and external vendors to meet deadlines and mitigate known and potential issues
- International market expansion research encompassing product trends, preferred payment methods, regulatory requirements, VAT/TAX data, cultural influences, and direct selling potential
- Member of the new market launch team assisting with UAT website testing, coordination of country specific translation, and functionality requirements.
- Post market launch analysis encompassing sales trends, new distributor data, and collection of customer feedback.
Customer Service Team Leader
It Works! Global
08.2011 - 03.2013
- Designated training leader and mentored new hires, providing guidance to ensure their successful integration into the team along with building needed skills to ensure team growth.
- Creation and analysis of performance metrics for customer service agents, enabling quick training to lessen customer impact and improve team performance.
- Managed escalated customer complaints, ensuring swift resolution and preventing further dissatisfaction.
- Designated training leader for all new hires
Education
High School Diploma -
Henryville High School
Henryville06-2001
Skills
- Operations oversight
- Strategic planning and execution
- P&L management
- Staff training/development
- Operational efficiency
- Continuous improvement
- Workforce planning
- KPI implementation and execution
- Teamwork and collaboration
- Data analytics
- Proficient in Microsoft Office products
- Organizational structuring
Certification
- Six Sigma Green Belt (CSSGB) - The Council for Six Sigma Certification (CSSC)
Quote
"The pessimist complains about the wind. The optimist expects it to change. The leader adjusts the sails.”
John Maxwell
Timeline
Operations Manager
Innoplast
07.2024 - Current
Director of Operations
Summers Rubber Company
10.2022 - 06.2024
Operations Manager
Veho
04.2022 - 09.2022
Regional Warehouse Manager
DGI Supply
02.2022 - 04.2022
Warehouse Manager
DGI Supply
12.2021 - 02.2022
Product Operations Manager
It Works! Global
09.2019 - 12.2021
US Distribution and Global Inventory Control Manager
It Works! Global
08.2018 - 09.2019
Global Inventory Control Manager
It Works! Global
05.2015 - 08.2018
International Team Leader
It Works! Global
03.2013 - 05.2015
Customer Service Team Leader
It Works! Global
08.2011 - 03.2013
High School Diploma -
Henryville High School
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