Nathan Hall
Laguna Hills,CA
Summary
Highly experienced Sales Representative known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results. Excellent communicator across varying disciplines to ensure smooth processes. Ensure quality and control is paramount to meet customer needs. Deal with service issues that arise at customer accounts. Collects data daily to communicate to upper management. Proven track record of following quality assurance to meet customer needs in past and current employers.
Overview
8
8
years of professional experience
Work History
Sales Representative
Straub Distributing
Anaheim, CA
08.2023 - Current
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Manage and support multiple customer accounts
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Developed and implemented sales strategies to increase profits.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Generated new leads through networking and attending industry events.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Analyze customer needs and provide solution's to meet customer needs.
- Provide quality control of merchandising display
- Communicating with end users such as distribution office to fulfill orders to meet customer needs
- Provide performance metrics to upper management
- Go over contracts with customers
- Manage opportunities and issues for my accounts
- Communicate turn around time for re delivery and work with customer on action plan so that this does not happen again.
- When there is a service issue at an account I personally deal with it
- Improved existing process for order entering and data collection.
- Major supplier that needs to meet customer needs
- Communicate and document customer requirements
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Increased sales revenue by identifying and targeting high-potential accounts.
Sales Associate
Sherwin Williams Co
Laguna Hills, CA
06.2018 - 08.2023
- Organize racks and shelves to maintain the store's visual appeal, engage customers and promote specific merchandise.
- Provide positive first impressions to welcome existing, new and potential customers.
- Assist customers to locate products and check the store system for merchandise at other sites.
- Answer customer questions regarding sizing, accessories and proper care for merchandise.
- Engage with customers to effectively build rapport and lasting relationships.
- Prepare merchandise for sales floor by pricing or tagging.
- Solve customer challenges by offering relevant products and services.
- Increase sales by offering advice on purchases and promoting additional products.
- Train and develop new sales team associates in products, selling techniques and company procedures.
- Complete orders and organize product deliveries to meet customer timetables.
- Load and unload merchandise using ladder and pallet jack.
- Track stock using company inventory management software.
- Sales Calls to contractors to see if we as a store can help them with pricing, locating products, or making sure we have what they need in stock for their upcoming jobs.
- Followed process and procedures for tinting paint.
- Followed process and procedures for hazards spills.
- Payed close attention to detail to meet customer needs.
Sales Associate
Smart & Final
Laguna Hills, CA
06.2016 - 05.2018
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
Bachelor of Arts - Communications
Cal State San Marcos
Escondido, CA05.2022
Skills
- Sales Generation
- Sales Goal Attainment
- POS System Operations
- Dispute Mediation
- Upselling Techniques
- Customer Service
- Store Opening and Closing
- Time Management
- Verbal and Written Communication
- Cash Handling
- Teamwork and Collaboration
- Managerial tasks
- Problem-Solving Strengths
- Solution Planning
- Regulatory Compliance
- Quotas and Goals
- Procedures and processes
Timeline
Sales Representative
Straub Distributing
08.2023 - Current
Sales Associate
Sherwin Williams Co
06.2018 - 08.2023
Sales Associate
Smart & Final
06.2016 - 05.2018
Bachelor of Arts - Communications
Cal State San Marcos