Nathan Hertel
East Lansing
Summary
Detail-oriented pre-nursing student with hands-on experience in customer service and operations supervision. Excels in fast-paced, team-oriented settings, prioritizing safety and efficiency. Leverages strong interpersonal and communication skills to enhance workplace safety, train team members, and resolve issues through analytical thinking.
Overview
4
4
years of professional experience
Work History
OPERATION SUPERVISOR
MHRFC
Detroit
02.2024 - Current
- Managed daily operations to ensure efficient workflow across departments.
- Monitored daily activities and team members to enhance overall performance.
- Trained staff on operational procedures and best practices to streamline workflow.
- Provided mentorship and support to foster positive team environment and improve employee satisfaction.
YMCA Camp Counselor
YMCA
East Lansing
06.2025 - 08.2025
- Monitored camper behavior and addressed issues promptly to ensure safety and well-being.
- Organized and supervised diverse camp activities, enhancing camper engagement and enjoyment.
- Established and built relationships with campers to ease fears in a new environment.
- Collaborated with team members to foster an inclusive and supportive camp environment.
BUSSER
Olive Garden
Haslett
05.2024 - 08.2024
- Cleared tables swiftly to maximize guest seating capacity and enhance satisfaction.
- Fostered positive guest interactions through friendly service, contributing to a welcoming atmosphere.
- Maintains cleanliness in dining and kitchen areas for a welcoming environment.
- Supported kitchen staff during busy periods to minimize wait times.
- Collaborated with team to improve table readiness and streamline service flow.
GO KART ATTENDANT/AXE THROWING COACH
High Caliber Karting
East Lansing
09.2022 - 08.2023
- Monitored recreation areas and enforced safety policies to ensure visitor safety and minimize liability.
- Conducted daily equipment inspections, resulting in fewer incidents and enhanced visitor trust.
- Oversaw games and activities, maintaining compliance with regulations and ensuring fairness.
- Resolved disputes and provided player guidance, fostering sportsmanship and a positive environment.
Education
BACHELOR OF SCIENCE - PRE-NURSING
Wayne State University
Detroit, MI06-2029
HIGH SCHOOL DIPLOMA -
East Lansing High School
East Lansing, MI05-2023
Skills
- Leadership
- Training delivery
- Customer service
- Problem solving
- Conflict resolution
- Time management
- Adaptability
- Team collaboration
- Active listening
Additional Information - Volunteer Work
Providence Row, a homelessness support organization, where I assisted staff in providing services to individuals experiencing homelessness. Responsibilities included helping with daily operations, supporting guests, and maintaining a respectful and welcoming environment. Through this experience, I developed stronger communication, empathy, and adaptability skills while working in a fast-paced setting. It also gave me a better understanding of social issues like homelessness and the importance of consistent, community-based support.
Timeline
YMCA Camp Counselor
YMCA
06.2025 - 08.2025
BUSSER
Olive Garden
05.2024 - 08.2024
OPERATION SUPERVISOR
MHRFC
02.2024 - Current
GO KART ATTENDANT/AXE THROWING COACH
High Caliber Karting
09.2022 - 08.2023
BACHELOR OF SCIENCE - PRE-NURSING
Wayne State University
HIGH SCHOOL DIPLOMA -
East Lansing High School