NATHAN HRUSKA
AT&T
Sioux Falls,SD
1
Certification
13
years of professional experience
Driven sales professional with 8+ years of experience and a proven record in customer retention and consultative selling. Served as Manager on Duty, supporting teams with sales challenges and leveraging in-depth product and policy knowledge. Expertise in coaching, problem-solving, and enhancing customer experience to achieve team goals.
Work History
Retail Sales Consultant
8 Years 11 Months- Consistently ranked among top performers across the Northwest region by exceeding individual sales targets through consultative selling and tailored product recommendations.
- Acted as Manager on Duty in the absence of store management, taking on daily responsibilities and ensuring smooth store operations.
- Assisted teammates with customer issues, sales opportunities, product inquiries, and problem resolution, becoming a reliable resource due to extensive product and policy knowledge.
- Guided teammates on sales strategies and customer interactions, contributing to team sales goals and enhancing overall customer experience.
- Frequently selected to serve as Manager on Duty when store management was unavailable, assuming day-to-day manager responsibilities and helping maintain effective store operations.
- Accurately managed customer accounts and transactions using POS systems while adapting quickly to new promotions, technologies, policies, and sales strategies.
- Accurately managed customer accounts and transactions using POS systems while adapting quickly to new promotions, technologies, policies, and sales strategies.
- Trained new employees on store policies, procedures, and best practices for superior customer service.
Server
2 Years 4 Months- Delivered reliable, high-quality service in a fast-paced, high-volume environment while managing multiple customer needs simultaneously.
- Resolved customer concerns promptly and professionally, ensuring positive guest experiences and fostering repeat business.
- Coordinated with kitchen and front-of-house teams to ensure seamless service during peak periods.
Host
1 Year 10 Months- Coordinated guest flow, waitlists, and reservations in high-traffic environment, ensuring clear communication with customers and team members.
- Resolved seating and scheduling conflicts promptly to minimize disruptions and sustain service flow.
Education
High School Diploma
Skills
Customer Relationship Management
Sales Leadership
Sales development
Customer Retention
Product Knowledge
Coaching & Team Support
Performance & Goal Focus
Fast-Paced Adaptability
Conflict resolution
Critical thinking
Verbal communication
Dependable Team Player
Certification
Certified Business Sales Expert 2018-Present, Certified FirstNet Sales Expert 2018-Present, Connectivity Expert 2022-Present, Certified Asurion ProTech Expert 2022-Present, Finished #1 in Northern Plains Market in AT&T Internet sales, Finished #1 in Northern Plains Market for new AT&T Service sales
Timeline
Retail Sales Consultant
AT&T
10.2017 - CurrentRead More
Server
Granite City
06.2015 - 10.2017Read More
Host
Red Lobster
08.2013 - 06.2015Read More
Roosevelt High School
High School Diploma
Read More