Nathan Ingrao
Falconer,NY
Summary
Versatile manager with proven abilities across all levels of
organizational management. Talented in developing internal and external partnerships, overseeing personnel, and developing plans to meet strategic goals. Skilled in data analysis, reporting in increasing productivity and customer satisfaction while driving revenue and sales.
Overview
11
11
years of professional experience
Work History
Director of Sales & Marketing
RB Sigma, LLC
Mentor, OH
05.2020 - Current
- Developed relationships with customers to determine needs, analyze potential solutions and provide recommendations based on their requirements, budget and market trends.
- Onboarded, trained, coached and managed sales team to establish, track and meet sales goals. Owned the organizationally adopted CRM system, while assuring adherence by all team members. Established KPI for all members of the sales team and provided coaching as needed. Provided troubleshooting for internal
- Collaborated with internal teams to troubleshoot issues and provide support on an ongoing basis.
- Consistently serviced accounts to maintain and grow active contacts while continuously promoting profitable offerings.
- Developed and executed monthly marketing strategies. Marketing efforts included: Social media posting, email marketing, radio/TV/digital advertising as well as Google Ads.
- Managed external contractors to launch a new e-commerce website from white board to live site in 30 days.
- Evaluated costs against expected market price points and set structures to achieve profit targets
Key Account Manager
TitanX
Jamestown, NY
04.2016 - 05.2020
- Facilitated interface between customer and product line group to ensure a positive customer experience while maximizing profitability. Managed overall customer account activities inclusive of sales presentations, price management, new quote generation and negotiations. Served as primary liaison between all customer functions and all TitanX functional areas. Managed account portfolio representative of 75 million USD in annual sales.
- Analyzed master price listings regularly to identify areas for opportunity and improvement.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Created sales forecasts to target monthly and yearly objectives
Relationship Manager
Accordia Global Compliance Group
Saint Augustine, FL
06.2014 - 04.2016
- Managed, serviced, and developed key accounts. Liaised with client points of contact on a daily basis providing status updates, preparing cost estimates, report generation, database management and other program management tasks.
- Responsible for auditor mentoring, competency and training, report integrity, on-time delivery while reporting on performance.
- Monitored issues carefully and reached out to customers to provide immediate resolution and maintain satisfaction.
Senior Auditor
Accordia Global Compliance Group
Jamestown, NY
11.2011 - 06.2014
- Prepared working papers, reports and supporting documentation for audit findings.
- Established internal control systems by updating audit programs.
- Determined financial and operational audit areas, providing most economical and efficient use of audit resources.
- Identified control gaps in processes, procedures and systems through in-depth research and assessment and suggested methods for improvement.
Education
Bachelor of Science - Business Administration - Marketing
SUNY Fredonia
Fredonia, NY05.2006
Skills
- Data Analytics
- Team Building & Training
- Troubleshooting
- Account Management
- Reporting
- Customer Needs Assessments
- Sales Statistics Analysis
Platforms Utilized
- Microsoft Suite of Products
- Google Drive/Docs
- Zendesk
- Canva
- MailChimp
- Shipstation
- Google Analytics
- Google Search Console
Additional Coursework
- Karrass Effective Negotiation
- The Basics of Lean
- Google Fundamentals of Digital Marketing
Timeline
Director of Sales & Marketing
RB Sigma, LLC
05.2020 - Current
Key Account Manager
TitanX
04.2016 - 05.2020
Relationship Manager
Accordia Global Compliance Group
06.2014 - 04.2016
Senior Auditor
Accordia Global Compliance Group
11.2011 - 06.2014
Bachelor of Science - Business Administration - Marketing
SUNY Fredonia
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