Nathan Lamon
Stevens Point
Summary
Proven track record in logistics management and building strong client relationships, highlighted by a consistent increase in territory sales at Builders First Source. Skilled in stock control and customer service, I excel in teamwork and problem-solving to enhance operational efficiency and customer satisfaction. Achieved significant improvements in order accuracy and client retention through strategic planning and collaboration.
Overview
12
12
years of professional experience
Work History
Ordering Specialist
Heartland Custom Homes
01.2023 - 01.2025
- Coordinated with shipping departments to guarantee on-time delivery of all orders.
- Conducted regular audits of open orders, identifying any delays or discrepancies that could impact customer satisfaction or delivery timelines.
- Maintained comprehensive knowledge of product offerings to provide accurate information to clients during the ordering process.
- Troubleshot complex order issues, working closely with other departments to determine root causes and implement solutions quickly.
- Enhanced order accuracy by meticulously reviewing and verifying customer information.
- Analyzed historical sales data to anticipate future inventory needs and reduce stock shortages or overages.
- Continuously updated personal knowledge of industry trends and best practices to ensure the ordering process stayed current and efficient.
- Developed strong relationships with vendors, negotiating favorable pricing and terms for bulk purchases.
Outside Sales Representative
Builders First Source
07.2013 - 12.2022
- Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Established new accounts through cold calling and personal visits to potential customers.
- Exceeded monthly sales targets and quotas consistently.
- Participated in weekly sales meetings to discuss performance metrics, strategize on improvements, and share best practices among colleagues.
- Contacted new and existing customers to discuss ways to meet needs through specific products and services.
- Developed in-depth knowledge of product features, benefits, and pricing strategies to effectively communicate value propositions to clients.
- Conducted regular follow-ups with existing customers to maintain satisfaction levels and identify upsell opportunities.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Monitored competitor activities to maintain competitive advantage.
- Attended trade shows and conferences regularly to increase brand visibility.
- Utilized customer feedback to identify new product opportunities and market trends.
- Contributed towards creating a positive working environment with a focus on team collaboration and open communication.
- Improved customer retention rates by addressing concerns proactively and providing exceptional service throughout the sales process.
- Developed and implemented sales strategies to increase revenue.
- Collaborated with internal teams to fulfill orders and meet customer needs
- Built relationships with customers and community to promote long term business growth.
Education
Bachelor of Arts - Business Administration & German
University of Wisconsin- Stevens Point
Stevens Point, WI05-2004
Skills
- Logistics management
- Stock control
- Verifying merchandise
- Pricing optimization
- Teamwork and collaboration
- Organization skills
- Customer service
- Problem-solving
- Time management
- Multitasking Abilities
- Dependable and responsible
- Team collaboration
Timeline
Ordering Specialist
Heartland Custom Homes
01.2023 - 01.2025
Outside Sales Representative
Builders First Source
07.2013 - 12.2022
Bachelor of Arts - Business Administration & German
University of Wisconsin- Stevens Point
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