Nathan Leslie
Akron,OH
Summary
Driven by a results-focused approach, I significantly enhanced Coltene's department efficiency by 12% through process streamlining and strategic implementations. My leadership competency and interactive communication skills fostered team growth and interdepartmental cohesion, while my expertise in workflow optimization and performance improvement propelled company-wide advancements.
Overview
8
8
years of professional experience
Work History
Repairs Department Supervisor
Coltene
Cuyahoga Falls, OH
12.2023 - Current
- Enhanced department efficiency by collaborating with Operations Analyst to streamline processes and implement new strategies.
- Increased satisfaction of Sales team by addressing concerns promptly and implementing improvements based on feedback.
- Participated and contributed in a global repairs strategy to standardize global repair operations.
- Ensured compliance with industry regulations and company policies by regularly reviewing practices and communicating documentation updates as needed.
- Collaborated with other departments to improve interdepartmental communication, promoting a cohesive organizational culture focused on achieving common goals.
- Managed inventory, personnel, technical service calls, and served as the main point of contact for the department.
- Supported authorized repair centers around the world.
- Served as a critical part of the feedback loop to properly review customer complaints in line with Quality Control and Regulatory standards.
- Provided suggestions to the Engineering Department for product enhancements.
Repairs Technician
Coltene
Cuyahoga Falls, OH
01.2023 - 12.2023
- Completed partial or full dismantling of equipment to quickly repair or replace defective parts and restore functionality to ultrasonic cleaners, ultrasonic scalers, and sterilizers.
- Conducted diagnostic procedures to determine root cause of customer problems and provide accurate repair recommendations.
- Performed acceptance testing to qualify equipment to be returned to the customer.
- Documented completed work and risk assessments for faulty equipment using SAP.
- Provided technical support to dealer technicians and customers to identify faulty equipment.
Director of Environmental Services
The JBM Cleaning And Supply Company
Massillon, OH
01.2016 - 01.2023
- Oversaw day-to-day operations of company including HR, marketing, sales, and customer relations.
- Hired, developed, and trained new employees.
- Established and monitored goals, conducted performance reviews, and administered payroll.
- Produced and analyzed job descriptions, recruiting advertisements, prescreening protocols, interview questionnaires, and post-interview assessments.
- Engaged with customers to effectively build rapport and lasting relationships.
Education
Associate of Applied Science - Electronic Engineering Technology
Stark State College
Canton, OH05.2005
High School Diploma -
Perry High School
Massillon, OH05.2004
Skills
- Leadership competency
- Interactive communication skills
- Customer Service
- Workflow Optimization
- Performance Improvement
- Working Knowledge of SAP
Accomplishments
- Supervised team of 18 staff members.
- Reduced turnaround time for repairs by as much as 50%.
- Regularly collaborated with Board Members, Directors, and VPs on global projects.
Timeline
Repairs Department Supervisor
Coltene
12.2023 - Current
Repairs Technician
Coltene
01.2023 - 12.2023
Director of Environmental Services
The JBM Cleaning And Supply Company
01.2016 - 01.2023
Associate of Applied Science - Electronic Engineering Technology
Stark State College
High School Diploma -
Perry High School