Summary
Overview
Work History
Education
Skills
Timeline
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Nathan Lopez

San Antonio,TX

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

7
7
years of professional experience

Work History

Dispatcher

Amazon
08.2023 - Current
  • Improved response times by efficiently prioritizing and dispatching emergency calls.
  • Enhanced communication with first responders by maintaining updated contact information and utilizing clear, concise language during dispatches.
  • Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.

Housekeeper Manager

HomeSuite
05.2020 - 08.2023
  • Oversaw budgeting for the housekeeping department, making strategic decisions regarding resource allocation based on organizational priorities.
  • Conducted regular staff meetings to discuss updates, address concerns, share successes, and provide ongoing professional development opportunities.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Trained and mentored all new personnel to maximize quality of service and performance.

Housekeeper

HomeSuite
11.2019 - 05.2020
  • Coordinated with the front desk to prioritize room assignments based on guest arrivals and departures.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.

Quality Control Inspector

Toyota Motor Manufacturing
01.2019 - 11.2019
  • Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
  • Enhanced production efficiency by implementing standardized inspection processes and procedures.
  • Maintained compliance with industry regulations through meticulous record-keeping and documentation of inspection results.
  • Reduced product rejection rates by collaborating with production teams to address quality issues proactively.

Housekeeper

La Quinta
04.2018 - 01.2019
  • Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
  • Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.

Housekeeper

Travel Lodge
03.2017 - 04.2018
  • Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.

Education

Associate of Arts - Communications

Palo Alto College
San Antonio, TX
12.2025

High School Diploma -

South San Antonio High School
San Antonio, TX
06.2019

Skills

  • Customer Relations
  • Schedule Management
  • Effective Communication
  • Time Management
  • Attention to Detail

Timeline

Dispatcher

Amazon
08.2023 - Current

Housekeeper Manager

HomeSuite
05.2020 - 08.2023

Housekeeper

HomeSuite
11.2019 - 05.2020

Quality Control Inspector

Toyota Motor Manufacturing
01.2019 - 11.2019

Housekeeper

La Quinta
04.2018 - 01.2019

Housekeeper

Travel Lodge
03.2017 - 04.2018

Associate of Arts - Communications

Palo Alto College

High School Diploma -

South San Antonio High School

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