Nathan Lozano
Mission,TX
Summary
At L & F Carriers Inc, excelled as a Dispatcher by expertly managing high-stress situations and ensuring efficient delivery coordination. Demonstrated exceptional skill in route planning and customer relations, fostering trust and enhancing service quality. Achieved seamless workflow integration and improved data accuracy, showcasing a blend of technical proficiency and interpersonal acumen.
Overview
2
2
years of professional experience
Work History
Dispatcher
L & F Carriers Inc
07.2022 - 03.2024
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of 3 fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
Education
Associate of Science - Interdisciplinary Studies
South Texas College
Mcallen, TX05.2024
Skills
- Data Entry
- Dispatch software
- Stress Tolerance
- Dispatching procedures
- Customer Relations
- Schedule Management
Languages
Spanish
Native or Bilingual
Timeline
Dispatcher
L & F Carriers Inc
07.2022 - 03.2024
Associate of Science - Interdisciplinary Studies
South Texas College
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