Nathan Lozano
Rowlett,TX
Summary
I am a dynamic leader with a proven track record at Wingstop, adept in operations management and team leadership. I excelled in elevating customer satisfaction and sales through strategic planning and relationship building. I am skilled in training development and achieving operational excellence. I Cultivate a positive work culture, enhancing team performance and fostering strong cross-functional ties. I am hungry to achieve my goals and ensure I give my all in any task that is assigned.
Overview
5
5
years of professional experience
Work History
General Manager
Wingstop
Dallas, TX
10.2023 - Current
- Managed P&L, employee reviews, training, and schedules.
- Managed a diverse team, fostering a positive work culture, high employee satisfaction, and low turnover.
- Developed and implemented strategies to increase same-store sales and profitability with customer satisfaction.
- Cultivated strong relationships with different cross-functional and restaurant leaders.
- Consistent results in operational success and KPI's.
- Developed 4 training Assistant General Managers and potential General Manager.
Assistant Manager
Wingstop
Garland, TX
05.2023 - 10.2023
- Supervised day-to-day operations to meet performance, quality, and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Assisted the general manager in managing labor, COGS, guest experience, and inspections.
- Supporting General Manager in employee development with onboarding procedures and expectations.
Assistant Manager
Snappy Salads
Richardson, TX
01.2023 - 05.2023
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Shift Leader
Wingstop
Garland, TX
05.2020 - 01.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
Education
High School Diploma -
Rowlett High School
Rowlett, TX06-2021
Skills
- Team leadership
- Relationship building
- Goal setting
- Operations management
- Training and development
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
General Manager
Wingstop
10.2023 - Current
Assistant Manager
Wingstop
05.2023 - 10.2023
Assistant Manager
Snappy Salads
01.2023 - 05.2023
Shift Leader
Wingstop
05.2020 - 01.2023
High School Diploma -
Rowlett High School