Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nathan Martinez

Rio Rancho

Summary

Knowledgeable Leader with proven track record in leading shifts and managing team dynamics. Successfully coordinated daily operations and ensured smooth transitions between shifts. Demonstrated strong leadership and problem-solving skills to maintain high productivity and morale. Skilled in managing daily operations, resolving conflicts, and ensuring high performance standards. Known for adaptability and delivering results in fast-paced environments. Strong organizational abilities and effective communication, fostering productive and positive workplace.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Shift Lead

Chick-fil-A
03.2021 - Current
  • Supervised team members during peak service hours, ensuring efficient operations and high-quality customer service.
  • Trained new staff on operational procedures, fostering a collaborative work environment and enhancing team performance.
  • Implemented process improvements that reduced wait times and increased order accuracy during busy shifts.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Helped store management meet standards of service and quality in daily operations.
  • Trained new employees on company policies, procedures, and best practices for optimal performance.
  • Enforced company policies and regulations with employees.
  • Supported upper management during critical decision-making processes by providing valuable insights based on firsthand experiences from shift operations.
  • Evaluated employee performance regularly, providing constructive feedback for growth opportunities within the team structure.
  • Cultivated an inclusive workplace culture that fostered teamwork and collaboration among diverse employees.
  • Conducted regular performance evaluations, providing constructive feedback to enhance employee skills and morale.
  • Developed shift schedules to optimize workforce efficiency while balancing labor costs and service needs.
  • Collaborated with management on strategic initiatives aimed at improving overall store performance and profitability.
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.

Sacker

Albertsons Market
02.2020 - 07.2021
  • Ensured accuracy during product selection and order fulfillment processes.
  • Maintained clean and organized work areas to adhere to safety standards.
  • Enhanced customer satisfaction by efficiently bagging groceries and handling fragile items with care.
  • Assisted cashiers in maintaining the flow of customers by quickly sacking items and organizing carts.
  • Upheld store policies regarding reusable bags, adhering to proper bagging procedures while being environmentally conscious.
  • Provided friendly customer service, addressing questions and concerns promptly to enhance their shopping experience.
  • Prevented loss of revenue by identifying damaged or expired goods and removing them from shelves before reaching customers'' hands.
  • Supported store cleanliness, ensuring aisles were free from debris and spills, promoting a safe environment for shoppers.
  • Assisted customers in locating products throughout the store, improving overall customer satisfaction rates.
  • Maintained a clean workspace at all times, recycling boxes and disposing of trash regularly, preserving an orderly work area.

Education

No Degree - Business Administration

University of New Mexico
Albuquerque, NM
05-2027

High School Diploma -

Cleveland High School
Rio Rancho, NM
05-2022

Skills

  • Customer service focus

  • Employee training

  • Guest service

  • Team motivation

  • Workplace safety

  • Performance improvement

  • Quality control

  • Shift leadership

  • Problem-solving

  • Strong verbal and written communication

Certification

  • Food Handlers Certification - March 2021- Present

Timeline

Shift Lead

Chick-fil-A
03.2021 - Current

Sacker

Albertsons Market
02.2020 - 07.2021

No Degree - Business Administration

University of New Mexico

High School Diploma -

Cleveland High School

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