High School Diploma -
Evan E. Worthing High School
Houston, Tx05.2012
Shanequal Hawkins
Call Center Rep
Houston,United States
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Education
Skills
- Inbound Phone Call Management
- Call Center Operations
- Data Gathering
- Customer Service Optimization
- Verbal and Written Communication
- Problem-Solving Skills
- Resolving Issues
- Product Knowledge
- Call Documentation Skills
- Call Control Skills
- Providing Customer Support
Timeline
High School Diploma -
Evan E. Worthing High School