Nathan Mezo
Highland,IL
Overview
21
21
years of professional experience
Work History
Dispatcher
Redemix LLC
Highland, IL
10.2019 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of Number fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
Sales Associate
Service Protection Direct
O'Fallon, IL
07.2016 - 10.2019
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Sales Associate
Motor Vehicle Services LLC
City of Saint Peters, MO
03.2016 - 07.2019
- Answered customer questions about sizing, accessories, and merchandise care.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Engaged with customers to effectively build rapport and lasting relationships.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Sales Associate
Eleras Group
Saint Charles, MO
05.2014 - 03.2016
- Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Built relationships with customers to encourage repeat business.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to effectively build rapport and lasting relationships.
Sales Associate
American Automotive Service Solutions
Wentzville, MO
05.2010 - 05.2014
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to build rapport and loyalty.
- Built relationships with customers to encourage repeat business.
Manager
Sam's Pizza Pub
Highland, IL
04.2004 - 05.2010
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
No Degree - General Studies
Western Illinois University
Macomb, ILSkills
- Customer service
- Data entry
- Decision-making
- Active listening
- Attention to detail
- Dispatch software
- Stress tolerance
- Time management
- Problem-solving
- Schedule management
- Route planning
- Schedule coordination
- Customer relationship management
- Route navigation
- Routing orders
Timeline
Dispatcher
Redemix LLC
10.2019 - Current
Sales Associate
Service Protection Direct
07.2016 - 10.2019
Sales Associate
Motor Vehicle Services LLC
03.2016 - 07.2019
Sales Associate
Eleras Group
05.2014 - 03.2016
Sales Associate
American Automotive Service Solutions
05.2010 - 05.2014
Manager
Sam's Pizza Pub
04.2004 - 05.2010
No Degree - General Studies
Western Illinois University