Summary
Overview
Work History
Education
Skills
Certification
Timeline
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NATHAN PANDOV

Phoenix,US

Summary

Collaborative individual seeking to maintain a full-time position that offers professional challenges utilizing excellent time management and problem-solving skills. Eager to leverage knowledge of aircraft performance. Skilled in flight operations with a keen eye for precision.

Overview

23
23
years of professional experience
1
1
Certification

Work History

PROGRAM MANAGER

AERODATA(GARMIN)
05.2021 - Current
  • Managed cross-dependent teams for successful project completion within deadlines and budgets.
  • Conduct customer consultation for product optimization and customization.
  • Implemented risk management strategies to mitigate potential barriers to project success.
  • Enhanced project visibility with regular status updates, leading to increased stakeholder engagement.
  • Optimized resource allocation, effectively balancing priorities and managing competing demands.

CUSTOMER SUPPORT ENGINEER

AERODATA
09.2015 - 05.2021
  • Enhanced customer satisfaction by promptly addressing technical issues and providing effective solutions.
  • Conducted regular training sessions for new hires to ensure consistent service levels across the team.
  • Maintained strong relationships with clients by consistently delivering timely, professional, and empathetic support services.
  • Used remote diagnostic tools to identify sources of certain customer issues.
  • Tested new and current software as wells as conducted product changes prior to deployment.

DISPATCH DUTY MANAGER

MESA AIR GROUP
02.2004 - 09.2015
  • Responsible for meeting contractual obligations, through operational control of day-to-day flight operations.
  • Facilitated communication between dispatchers, crew scheduling, maintenance control, and station operations.
  • Coordinates routing of aircraft to achieve the most effective utilization of equipment.
  • Responsible for tactical decision making and resolving operational conflicts.
  • Supervision of dispatchers and oversight of other system operations control (SOC) personnel.
  • Manages tarmac delay program as outlined in the DOT ruling for passenger protection.

PILOT

SKY DIVE PHOENIX
05.2001 - 09.2004
  • Create new and update current pilot schedules.
  • Increased flight safety by consistently performing thorough pre-flight inspections and addressing potential issues.
  • Coordinated with FAA air traffic controllers in safely and smoothly navigating airspace.
  • Coordinating skydiving jumps using precision timing, and adjusting to constantly changing conditions.
  • Maintained accurate flight logs for recordkeeping purposes and regulatory compliance.

Education

MASTER - BUSINESS ADMINISTRATION & TECHNOLOGY MANAGEMENT -

UNIVERSITY OF PHOENIX
10.2005

BACHELOR - AERONAUTICAL SCIENCE -

EMBRY RIDDLE AERONAUTICAL UNIVERSITY
05.2001

Skills

  • Operations Management
  • Project Management
  • Scope Management
  • AeroData software suite
  • Atlassian
  • MS Office Applications including SQL
  • Lean / Six Sigma
  • Work Planning and Prioritization
  • Problem-Solving

Certification


  • Commercial Pilot License - 890 Total Hours 821 PIC
  • Multi Engine Land License - 66 hours
  • Instrument License - 60 hours
  • Aircraft Dispatcher License

Timeline

PROGRAM MANAGER

AERODATA(GARMIN)
05.2021 - Current

CUSTOMER SUPPORT ENGINEER

AERODATA
09.2015 - 05.2021

DISPATCH DUTY MANAGER

MESA AIR GROUP
02.2004 - 09.2015

PILOT

SKY DIVE PHOENIX
05.2001 - 09.2004

MASTER - BUSINESS ADMINISTRATION & TECHNOLOGY MANAGEMENT -

UNIVERSITY OF PHOENIX

BACHELOR - AERONAUTICAL SCIENCE -

EMBRY RIDDLE AERONAUTICAL UNIVERSITY

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