Nathan Petrik
McHenry,IL
Summary
Dynamic BDC Representative at Happy Auto Group with expertise in CRM software and a goal-oriented approach. Enhanced customer retention through effective follow-up calls and streamlined appointment setting, contributing to improved sales processes. Proven ability to analyze performance metrics and implement strategies that foster client loyalty and drive business development.
Overview
2
2
years of professional experience
Work History
BDC Representative
Happy Auto Group
Glendale Heights, IL
02.2024 - Current
- Managed inbound and outbound customer communications via phone, email, and text.
- Assisted customers in scheduling service and sales appointments to enhance satisfaction.
- Utilized CRM software to track customer interactions and follow-ups.
- Collaborated with sales team to streamline lead generation processes.
- Conducted follow-up calls to ensure customer loyalty and retention initiatives were effective.
- Collaborated with sales team to ensure seamless transition from initial contact to final sale, enhancing client relationships.
- Assisted management in analyzing performance metrics, identifying areas for improvement and implementing new strategies.
- Maintained detailed records of customer interactions, ensuring consistency in communication and tailored service experiences.
Education
High School Diploma - General Studies
Bartlett High School
Bartlett, IL06.2016
Skills
- CRM software
- Goal oriented
- Performance tracking
- Appointment setting
- Follow-up calls
- Stock management
- Multitasking Abilities
- Professionalism
- Customer retention
- Cold calling
- Business development
- Negotiation tactics
Timeline
BDC Representative
Happy Auto Group
02.2024 - Current
High School Diploma - General Studies
Bartlett High School