Nathan Ramos
Hagerstown
Summary
Dynamic professional with a diverse background, including a pivotal role at United States Marine Corps, showcasing strong work ethic and military discipline. Excelled in customer service at MD Arsenal, enhancing sales through expert relationship-building. Skilled in problem-solving and weapons maintenance, achieving significant improvements in operational efficiency and team collaboration.
Overview
11
11
years of professional experience
Work History
Sales Associate
MD Arsenal
Hagerstown, MD
09.2020 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Automotive Technician
Rotor Piston Motorsports
Hagerstown, MD
06.2021 - 06.2023
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Improved vehicle performance by conducting thorough diagnostic tests and replacing appropriate parts with top quality aftermarket parts.
- Cultivated a loyal client base through personalized consultations, listening attentively to each individual''s needs before recommending appropriate solutions.
- Read blueprints and technical drawings to determine specifications of materials and tools needed for specific jobs.
- Operated welding machines and grinders to cut, shape and join metal workpieces.
Automotive Technician
Tires Plus
Frederick, MD
10.2015 - 07.2021
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Improved vehicle performance by conducting thorough diagnostic tests and repairing or replacing faulty components.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Changed, rotated, and balanced tires on different types of vehicles.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Upheld high safety standards in the workplace by following proper protocols when handling hazardous materials and utilizing protective gear as needed.
0311 Infantry Rifleman
United States Marine Corps
Frederick, MD
06.2014 - 06.2020
- Performed as fire team member during situational training exercises and infantry dismounted battle drills.
- Conducted reconnaissance patrols to gather vital intelligence, enabling successful mission completion.
- Demonstrated leadership skills as a fireteam leader, effectively managing personnel assignments and coordinating tactical movements under pressure.
- Displayed adaptability by quickly learning new tactics, techniques, and weapon systems when faced with evolving threats or mission requirements.
- Operated advanced communication systems to maintain situational awareness among team members during complex operations.
- Participated in joint exercises with other military branches to foster teamwork and improve overall combat effectiveness.
- Improved unit readiness by participating in rigorous physical fitness programs and maintaining high standards of personal discipline.
- Maintained accurate inventory of weapons, ammunition, and equipment for effective resource management during deployments.
- Served as a mentor for junior Marines, offering guidance on professional development and career progression opportunities within the infantry field.
- Performed essential maintenance tasks on individual weapons systems to ensure optimal reliability during critical missions.
- Responded effectively to emergency situations, applying basic first aid and life-saving techniques when necessary.
- Led fire teams during battle drills and training exercises.
- Trained over multinational partners, contractors and foreign nationals to develop warfighting and defense capabilities.
- Trained in use of tear gas, passive ordnance, and explosives.
- Utilized advanced tactics to engage and neutralize enemy combatants.
- Established defensive positions to protect against enemy forces.
- Analyzed terrain to identify advantageous positions for operations.
- Used modern communication systems to relay orders to squad members.
Education
High School Diploma -
Tuscarora High School
Frederick05-2014
Skills
- Customer service
- Strong work ethic
- Military discipline
- Teamwork and collaboration
- Time management
- Attention to detail
- Problem-solving skills
- Listening skills
- Safety awareness
- Weapons maintenance
- Physical fitness
- First aid proficiency
Languages
English
Full Professional
Timeline
Automotive Technician
Rotor Piston Motorsports
06.2021 - 06.2023
Sales Associate
MD Arsenal
09.2020 - Current
Automotive Technician
Tires Plus
10.2015 - 07.2021
0311 Infantry Rifleman
United States Marine Corps
06.2014 - 06.2020
High School Diploma -
Tuscarora High School