Summary
Overview
Work History
Education
Skills
Timeline
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Nathan Robinson

Waldorf,MD

Summary

Systematic Lead Customer Service Associate committed to simultaneously handling customer and associate needs. Thorough and skilled researcher possessing first-rate communication and analytical problem-solving abilities. Focused on increasing team performance by defining and clarifying goals, responsibilities and roles.

Overview

2
2
years of professional experience

Work History

Lead Customer Service Associate

Wawa
09.2021 - Current
  • Enhanced customer satisfaction by promptly addressing concerns and providing tailored solutions.
  • Streamlined communication channels for efficient problem resolution, ensuring timely support to customers.
  • Established rapport with clients by actively listening to their needs and personalizing interactions.
  • Collaborated with team members to develop strategies for improving customer experience and retention.
  • Implemented proactive outreach initiatives, cultivating strong relationships with key accounts and business partners.

Education

Associate of Science - Nursing

College of Southern Maryland
La Plata, MD
09.2025

High School Diploma -

North Point High School
Waldorf, MD
06.2022

Skills

  • Customer Retention
  • Time Management
  • Team Leadership
  • Active Listening
  • Cross-Functional Collaboration
  • Sales Techniques
  • Delegation Skills
  • Decision Making
  • Product Knowledge
  • Training and Development
  • Multitasking Abilities
  • Excellent Communication

Timeline

Lead Customer Service Associate

Wawa
09.2021 - Current

Associate of Science - Nursing

College of Southern Maryland

High School Diploma -

North Point High School

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Nathan Robinson