Nathan Rochon
Kettle Falls,WA
Summary
Self-motivated professional highly experienced in sales/services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere. with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges.
Overview
16
16
years of professional experience
Work History
Manager of Operations
Central Valley Home Inspection
Wenatchee , WA
2022.10 - Current
- Provided leadership and direction to staff members to ensure successful completion of projects on time and within budget.
- Resolved conflicts among team members by mediating disputes and proposing solutions that both parties could agree upon.
- Ensured compliance with applicable laws and regulations related to operations.
- Prepared reports summarizing operational results against established goals and objectives.
- Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times.
- Established, maintained, and enforced organizational standards of performance, quality, and safety compliance.
- Oversaw daily operations, ensuring efficiency and effectiveness across all departments.
- Addressed customer concerns with suitable solutions.
- Oversaw financial management, budget management, accounting and payroll activities.
Manager of Business Development and Sales
Mission Ridge Motorsports
Wenatchee , WA
2019.12 - 2022.08
- Established pricing policies that maximized profits while maintaining customer satisfaction levels.
- Conducted market research to analyze competitor trends in order to gain a competitive advantage.
- Developed and implemented effective strategies to expand customer base and increase sales.
- Created and maintained relationships with key clients, partners, vendors, and industry professionals.
Facilities Supervisor
Evergreen Cannabis Solutions
Wenatchee , WA
2014.01 - 2019.09
- Ensured compliance with all applicable regulations and laws.
- Implemented quality control measures throughout the organization's processes.
- Conducted regular meetings with team members to discuss progress and concerns.
- Facilitated collaboration between departments to ensure projects ran smoothly.
- Developed and implemented strategies to increase sales revenue.
- Trained employees on additional job positions to maintain coverage of roles.
- Developed plans for preventative maintenance and safety inspections.
- Ordered necessary supplies required for day-to-day operations of the facility.
- Coordinated the installation and replacement of equipment, furniture, and fixtures in buildings.
- Inspected facilities on a regular basis to identify potential issues or areas of improvement.
Sales Associate
Nordstrom
Los Angeles , CA
2008.10 - 2009.10
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Handled customer complaints in a professional manner.
- Upsold additional items based on customer interests and needs.
Education
Welding
Renton Technical College
Renton, WA2013-07
Construction Managment -
Edmonds Community College
Lynnwood, WA2011-08
GED -
Mercer Island High School
Mercer Island, WA2007-07
Skills
- Inventory Management
- Customer Service
- Financial Management
- Labor Relations
- Health and safety compliance
- Organizational Management
- Team Building/Leadership
- Negotiation
- Troubleshooting and problem solving
Timeline
Manager of Operations
Central Valley Home Inspection
2022.10 - Current
Manager of Business Development and Sales
Mission Ridge Motorsports
2019.12 - 2022.08
Facilities Supervisor
Evergreen Cannabis Solutions
2014.01 - 2019.09
Sales Associate
Nordstrom
2008.10 - 2009.10
Construction Managment -
Edmonds Community College
GED -
Mercer Island High School
Welding
Renton Technical College
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