Nathan Tusant
The Colony,TX
Summary
Results-oriented professional with experience in managing operations and training staff. Expertise in problem-solving and enhancing customer experiences has led to improved service standards and team performance.
Overview
4
4
years of professional experience
Work History
Shift Lead
Chic-Fil-A
Plano, TX
10.2024 - Current
- Supervised team members to ensure adherence to operational standards and customer service excellence.
- Trained new employees on food safety protocols and company policies to maintain compliance.
- Managed inventory levels, ensuring timely restocking of supplies and minimizing waste.
- Coordinated shift schedules to optimize staffing and maintain efficient service flow.
- Resolved customer complaints promptly, enhancing customer satisfaction and loyalty.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Kept employees operating productively and working on task to meet business and customer needs.
- Helped store management meet standards of service and quality in daily operations.
Busser
Dave and Busters
Frisco, TX
06.2022 - 10.2024
- Maintained cleanliness of dining areas, ensuring a welcoming atmosphere for guests.
- Assisted servers by promptly clearing tables and resetting for new customers.
- Collaborated with kitchen staff to expedite food delivery during peak hours.
- Organized and restocked supplies to ensure efficient service operations.
- Trained new bussers on operational procedures and customer service standards.
- Monitored dining area traffic flow to enhance guest experience and satisfaction.
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Collaborated with fellow bussers and servers to create an efficient flow during peak hours.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
Assistant Manager
Texas Renovation Services
The Colony, TX
10.2021 - 07.2022
- Supervised daily operations to ensure project timelines and quality standards were met.
- Collaborated with cross-functional teams to develop streamlined processes for renovation projects.
- Analyzed project workflows, identifying areas for improvement and implementing effective solutions.
- Conducted regular site inspections to maintain compliance with safety regulations and industry standards.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
Education
High School Diploma -
State of Texas
The Colony, TXSkills
- Customer service focus
- Employee training
- Guest service
- Team motivation
Timeline
Shift Lead
Chic-Fil-A
10.2024 - Current
Busser
Dave and Busters
06.2022 - 10.2024
Assistant Manager
Texas Renovation Services
10.2021 - 07.2022
High School Diploma -
State of Texas