Nathan Winters
Vancouver,WA
Summary
Committed to delivering exceptional service and support, I excel at ensuring customer satisfaction. With a strong understanding of customer service best practices, I identify and implement effective solutions for diverse customer needs. My expertise lies in exploring different approaches to provide outstanding service and support, guaranteeing a positive customer experience.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
UnitedHealthcare
09.2022 - Current
- Handled customer inquiries, payments and service requests
- Anticipated needs and resolved problems to keep customers happy
- Managed customer calls efficiently in fast-paced call center environment
- Documented, researched and resolved customer service issues
- Met personal, team and company goals in customer service environment
- Informed customers of promotions and special offers to increase sales
- Enhanced customer satisfaction with fast, knowledgeable service
Pharmacy Technician
Walgreens
09.2021 - 09.2022
- Called insurance companies to determine prescription cost
- Responded to pharmacy services, policies and hours questions
- Stocked supplies and set up cash drawers to maintain readiness for day's business
- Labeled prescription drug containers following specifications
- Assisted patients with OTC medications and medical supplies
- Handled prescription orders at counter, in drive-thru line and via delivery service
- Avoided product waste with proper stock rotation procedures
Customer Service Representative
Sykes
05.2021 - 09.2021
- Met personal, team and company goals in customer service environment
- Documented, researched and resolved customer service issues
- Delivered fast and friendly service to handle questions and service complaints
- Managed customer calls efficiently in fast-paced call center environment
- Collaborated across departments to resolve customer-related issues
- Handled customer inquiries, payments and service requests
Dock Worker
Itasca sports rental
05.2020 - 10.2020
- Utilized scanners and computer systems to track inventory levels accurately
- Tracked freight through distribution network with use of handheld scanners
- Recorded shipment details such as weights, dimensions, and quantities in logs
- Inspected incoming shipments for damages or discrepancies
- Maintained strict quality standards, verifying documentation and inspecting shipments
Education
High school -
Mojave high school
North Las Vegas, NV05.2021
Skills
- Client Support
- Skilled in Digital Tools
- Interpersonal Communication
- Advanced Excel Skills
- Complaint resolution
Certification
Google IT Support Professional Certificate
March 2025
Timeline
Customer Service Representative
UnitedHealthcare
09.2022 - Current
Pharmacy Technician
Walgreens
09.2021 - 09.2022
Customer Service Representative
Sykes
05.2021 - 09.2021
Dock Worker
Itasca sports rental
05.2020 - 10.2020
High school -
Mojave high school
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