Nathan Wivell
Redford Charter Township,MI
Summary
Customer-oriented, focused on increasing production, minimizing equipment downtime, unnecessary costs and maximizing overall efficiency.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Service Advisor
Varsity Ford
Ann Arbor, MI
06.2020 - Current
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Documented problems and corrective actions to maintain records.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Volunteered for position due to lack of service advisors and opening for top sales position.
Service Department Dispatcher
Varsity Ford Ann Arbor
Ann Arbor, MI
01.2019 - 06.2020
- Dispatch incoming vehicles to technicians for diagnosis
- Manage shop load and productivity
- Finalize work orders for cash payment or warranty processing
- Coordinate oil change schedule and ensure consistent turnaround time
Assistant Bodyshop Manager
Mcinerney's Woodhaven Chrysler
Woodhaven, MI
01.2018 - 01.2019
- Ensure shop has adequate workload scheduled through insurance companies and customer interactions.
- Order parts for all jobs.
- Organize collections list with finance department.
- Assist in handling of the employee hiring process.
Assistant Body Shop Manager
Glassman Body Shop
Southfield, MI
10.2017 - 01.2018
- Provide estimates to any walk in customers.
- Examined vehicles with technicians and coordinate parts delivery and any labor requirements.
- Assigned employees to specific duties in order to help prioritize jobs.
Fleet Service Advisor
Suburban Ford
Sterling Heights, Mi
10.2016 - 08.2017
- Assist customers in their vehicle servicing process, from appointment scheduling, coordinating a shuttle service, and active delivery of the vehicle.
- Maintain a high quality of post service survey scores.
- Meet sales goals set by management team.
- Coordinate servicing Fleet vehicles such as DTE.
Temporary Production Operator
Fiat Chrysler Automotive (FCA)
Dodge Warren Truck Plant, MI
06.2016 - 09.2016
- Collate components for assembly.
- Maintain necessary level of communications between shifts.
- Assist Team Leaders in ensuring all job positions are filled.
Service Advisor
Varsity Ford
3480 Jackson Ave, Ann Arbor, MI
10.2014 - 06.2016
- Greet customers and ascertain what each customer's service related wants and needs are.
- Describe merchandise and explain use, operation, and care of merchandise to customers.
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges.
Parts Clerk / Driver
Varsity Ford
Ann Arbor, MI
07.2014 - 10.2014
- Ensure proper organizing and stocking of inventory.
- Prioritize parts deliveries and maintain relationship with dealer customers.
Customer Relations Advocate
Atchinson Ford
9800 Belleville Rd, Belleville, MI
12.2013 - 03.2014
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Check to ensure that appropriate changes were made to resolve customers problems.
Lead Vehicle Evaluator
Roush Industries
13000 Oakwood Blvd, Allen Park, MI
03.2013 - 09.2014
- Test drive vehicles not yet released for any possible quality concerns.
- Coordinate with team members to ensure vehicles are all driven a certain requirement for mileage.
New Vehicle Detailer
Atchinson Ford
Belleville, MI
10.2012 - 12.2013
- Supervise delivery of new stock, perform inspection and sign off.
- Coordinate with manager to ensure vehicles are suitable for customer delivery.
- Clean, fuel, and install wheel locks for all necessary vehicles.
Education
High School Diploma -
Franklin High School
2010
Certification
College courses taken for Adobe Photoshop.
Ford Master Certified Fleet Service Advisor.
Skilled in data entry and all applications in Microsoft Office
Timeline
Service Advisor
Varsity Ford
06.2020 - Current
Service Department Dispatcher
Varsity Ford Ann Arbor
01.2019 - 06.2020
Assistant Bodyshop Manager
Mcinerney's Woodhaven Chrysler
01.2018 - 01.2019
Assistant Body Shop Manager
Glassman Body Shop
10.2017 - 01.2018
Fleet Service Advisor
Suburban Ford
10.2016 - 08.2017
Temporary Production Operator
Fiat Chrysler Automotive (FCA)
06.2016 - 09.2016
Service Advisor
Varsity Ford
10.2014 - 06.2016
Parts Clerk / Driver
Varsity Ford
07.2014 - 10.2014
Customer Relations Advocate
Atchinson Ford
12.2013 - 03.2014
Lead Vehicle Evaluator
Roush Industries
03.2013 - 09.2014
New Vehicle Detailer
Atchinson Ford
10.2012 - 12.2013
High School Diploma -
Franklin High School
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