Nathaneal Adkins
Santa Cruz,CA
Summary
Results-oriented professional with strong customer service and conflict resolution skills. Experienced in assisting customers, managing inventory, and collaborating with team members to achieve sales goals. Committed to creating positive shopping experiences and fostering lasting customer relationships.
Overview
2
2
years of professional experience
Work History
Sales Associate
Kohls Department Store
Capitola, CA
11.2023 - Current
- Assisted customers in product selection, enhancing shopping experience and driving sales.
- Maintained knowledge of current promotions and sales to effectively communicate with customers.
- Managed inventory levels, ensuring stock availability and organized displays.
- Collaborated with team members to achieve monthly sales goals and improve store performance.
- Trained new associates on customer service protocols and operational procedures.
- Resolved customer inquiries and concerns promptly, contributing to improved satisfaction ratings.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Processed transactions accurately and efficiently at point-of-sale terminals.
Education
High School Diploma -
Kaplan Inc
Online05-2014
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Sales expertise
- Cash handling accuracy
- Excellent people skills
- Relationship building
- Flexible schedule
- Conflict resolution
Timeline
Sales Associate
Kohls Department Store
11.2023 - Current
High School Diploma -
Kaplan Inc