Nathanial Cottrell

• Worked Cashier/Drive Thru
• Drinks and Delivery's
• Adhered to company standards and compliance requirements for operations and cleanliness of areas.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Defined clear targets and objectives and communicated to other team members.

• Coordinated with Store Manager in different operational issues and promotional activities.
• Supervised operations team to support operational excellence and excellent customer service.
• Helped team members and cashiers maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
• Taught employees how to collaborate on daily job tasks and achieve service targets.
• Communicated with customers to assess satisfaction with products and services received.
• Managed day-to-day department operations with effective workflow coordination.
• Solved problems timely and effectively, ensuring customer satisfaction.

• Enforced company policies and regulations with employees.
• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
• Identified team weak points and implemented corrective actions to resolve concerns.
• maintained clean store and organization of back room.
• Prepped goods in store
• Worked all shifts (Opening, Afternoon, and Closing)
• Maintained check list of tasks to do at the time put on list (ex. clean tables and chairs, two pm)

Helped Customers

Cooked China (Chinese Based Food)

Closed Deli

Made Salads

Fried Foods

Worked Meat Section

Cleaned and Sanitized

Stocked Deli Area

Worked on Hot and Cold Foods

• Work Cash Register
• Worked Frier
• Worked Drink and Shake Machine
• Carried Boxes
• Bagged Prepped Food For Customers

• Member of DECA. DECA prepares emerging leaders and
  entrepreneurs for careers in marketing,
  finance, hospitality and management
  in high schools and colleges around
  the globe.
• Performed leadership duties for group projects.
• Performed as DECA competitor in FLC (Fall Leadership Conference), DECA Area, DECA State, DECA Internationals
• DECA Officer in 2018-2019.
• Worked in Monroe High School Shop/Coffee Stand from Sep. 2018 to June 2019.