Nathaniel Bly
Charlotte,NC
Summary
Ensure sound peace-of-mind by exceeding employer and customer expectations while preserving quality services and relationships effectively. Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency.
Overview
28
28
years of professional experience
Work History
Service Technician
ADT/Tyco Security Services
08.2000 - Current
- Alleviates concerns regarding security, Access, CCTV, and Fire Systems
- Advises customers / customer care center of the status of systems and processes inspections
- Locate and alleviate trouble with damaged equipment or wiring
- Readjust equipment, repair or replace inoperative equipment and test for operation
- Read blueprints, building and electrical plans in order to complete equipment repairs
- Prepare trouble order forms to report temporary repairs
- Coordinate inspections and/or installations with police, fire departments, or other appropriate agencies.
- Explained diagnostic findings to customers and outlined repair or service options.
Lead Installer
Entergy/ADT Security Services
08.1996 - 08.2000
- Managed installation teams on larger projects
- Follows proper schematic wiring diagrams and hook-up procedures
- Prepares estimates in accordance with prescribed instructions of Supervisor
- Reads building, electrical and sprinkler blueprints as required
- Configures, installs, dismantles, reconstructs and programs security and fire systems required by the commercial customer
- Installs appropriate devices; dismantles and reconstructs equipment as required by customer or ADT
- Conducts service calls and pre-wire residences.
Education
Certificate - Computer Electronics
Tidewater Technology
Virginia Beach, VA09.1996
Certificate - Automotive Technology
Tidewater Community College
Virginia Beach09.1993
Skills
- Excellent verbal, inter-personal, written, and organizational skills
- Ability to multi-task, effectively prioritize, lead, delegate, and motivate
- Aptitude to quickly learn advanced electrical and mechanical products
- Certifications in Bank of America, Software House, Lorinox, Kantech, CCTV, Genetec and Access Control
Profile Snapshot
Twenty years of dedicated and commended performance in key customer service and support roles.
Technology Summary
Computer Electronics, Tidewater Tech, VA, 09/01/96, Automotive Tech, Tidewater Comm. College, VA, 09/01/93, CCTV, Fire, BA, Access, Software House, Lorinox, Kantech, Lenel, Many others
Awards
- Tech of the Year, 02/01/02
- Tech of the Year, 02/01/07
- Team Member of the Month, 09/01/00
- Team Member of the Month, 10/01/99
- Team Member of the Month, 04/01/09
- Team Member of the Month, 08/01/09
Timeline
Service Technician
ADT/Tyco Security Services
08.2000 - Current
Lead Installer
Entergy/ADT Security Services
08.1996 - 08.2000
Certificate - Computer Electronics
Tidewater Technology
Certificate - Automotive Technology
Tidewater Community College
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