Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
23
23
years of professional experience
Work History
Shop Manager
Jep Autoworks
Hemet, CA
02.2021 - Current
Ordering parts for our techs as well as for walk in customers
Answering phones
Managing our techs work loads and responsibilities
Managed daily operations including opening and closing procedures, cash handling and banking activities.
Responded to customer inquiries in a timely manner.
Monitored staff performance and provided feedback and guidance as necessary.
Developed and implemented procedures for the efficient operation of the shop.
Manager
Pep Boys
Hemet, CA
08.2012 - 01.2021
Developed and implemented strategies to increase customer satisfaction and loyalty.
Coached, mentored and trained team members in order to improve their job performance.
Conducted regular meetings with staff to discuss progress and identify areas of improvement.
Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
Initiated new projects that resulted in increased productivity across all departments.
Provided leadership during times of organizational change or crisis situations.
Manager
Star Auto Parts
San Jacinto, CA
07.2001 - 08.2012
Conducted regular stock takes to ensure accurate inventory records.
Maintained high standards of customer service throughout the store.
Organized special events such as product launches, promotions or discounts.
Analyzed sales data to identify trends in consumer behavior.
Enforced company policies regarding employee conduct, attendance, dress code.
Scheduled staff shifts according to business needs.
Tracked stock levels on a regular basis to avoid out-of-stock situations.