NATHANIEL FABILA
Fresno,CA
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Versatile Server with extensive experience in fast-paced locations. Coordinates service efforts for settings ranging from large banquets to casual dining rooms. Provides structured service and work plans, balancing needs of patrons and team members.
Overview
8
8
years of professional experience
Work History
Retail Team Member
Panera LLC
09.2021 - Current
- Ensure food is heated and temped properly, items are wrapped up to go, and assembled per customers requests, and bagged to go for orders that are delivery, or pick up, and plated for dine in orders
Tax Examiners and Collectors, and Revenue Agents
Department of the Treasury
02.2020 - 06.2021
- Contact taxpayers by mail to request missing documents ands signatures
- Check tax forms to verify that names, taxpayer identification numbers, and address are correct, that computations are correct, or that amounts match those on supporting documentation are correct
- Maintain knowledge of tax code changes
- Code and edit taxes to ensure proper entry is completed when information is compiled into the computer
Customer Service Representative
Alorica
04.2018 - 01.2019
- Confer with customers by telephone to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
- Ensure that appropriate changes were made to resolve customers' problems
- Resolve customers' service or billing complaints by performing activities by adjusting bills by applying credits
- Complete contract forms, prepare change of address records, or issue service discontinuance orders using computers
Flat Trim
Cargill Meat Solutions
08.2016 - 11.2016
- Cut and trim meat to prepare for packing
- Inspect meat products for defects, bruises or blemishes to be removed along with any excess fat
- Separate meats and byproducts into specified areas to be stored in proper bins
- Clean, trim, slice, and section trims for future processing
Education
High School Diploma -
Gateway High School
Clovis, CA06.2016
Skills
- Able to use technology to complete the tasks that are assigned
- Proficient with Windows, Microsoft Word, Office
- Knowledgeable in Microsoft Excel, Adobe Photoshop, and Creative Cloud
- Able to provide feedback and suggestions to help better team goals
- Have skills related to customer service such as: - Complaints Handling / Resolution - Productizing / Solutioning - Inbound Call Center Operations - Negotiation Skills - Responding to Queries/Feedback - Sales Support
- Cash Handling Accuracy
- Store maintenance
- Inventory Tracking
- Order Processing
- POS System Operation
References
- Steve Rachelt, 1550 Herndon Ave, Clovis, CA, 93611, 5593271800
- Renee Bartz, 6507762784
- Amanda Cook, Supervisor, Alorica, 170 W Shaw Ave, Clovis, CA, 93612, 5592851334
Volunteerexperience
- Volunteered at Fresno's United Cerebral Palsy's summer camp for years of 2015, 2016, and 2017.
- Job shadowed at Walgreen's by helping pull products off shelves to replace, stock shelves, arranged product displays in order to look neat and organized, and helped maintain inventory.
- Helped manage high-school's student store with keeping track of stock, sales, and product display.
Awards
Achieved an Outstanding Performance award for the months of September and November in 2018 for having no failed customer feedback surveys
Timeline
Retail Team Member
Panera LLC
09.2021 - Current
Tax Examiners and Collectors, and Revenue Agents
Department of the Treasury
02.2020 - 06.2021
Customer Service Representative
Alorica
04.2018 - 01.2019
Flat Trim
Cargill Meat Solutions
08.2016 - 11.2016
High School Diploma -
Gateway High School
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